| RE4A reserves the right to change prices without notice whether such changes are related or not to alterations in rates of exchange. |
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| Refunds: |
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Applications for refunds must be submitted by the client to the office where the pass, ticket or reservation was purchased. Expired tickets/passes are non refundable. No refund can be made unless the pass or ticket can be produced. No refund will be made in Europe for tickets/passes issued by RE4A. No refund can be given on tickets/pass purchased in Europe. Passes, tickets or reservations must not be removed from their ticket cover and must bear no evidence of having been tampered with in any way. Refund amounts are posted to the original form of payment. |
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Eurail Global passes, Eurail Select Passes, Eurail regional and National Passes are refundable only if totally unused and un-validated and received within one year from the issue date. Six months for the following passes: Austria, Scan and BritRail pass. Please note that the Czech Flexipass and Prague Excursion pass are refundable up to seven months from the date of issue. All refunds are subject to minimum 15% cancellation fee. Saver passes, Twin passes and Party Passes are not refundable if partially used. Validated and partially used passes are non refundable |
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Premier trains tickets are refundable based on the "after sales" rules of the type of ticket purchased (click on "details" of the products at the time of booking, also printed on the ticket). Refunds, when applicable, are possible only if the ticket is received in our office within the time frame allowed for a refund. Cancellation fee varies from 0 to 100% |
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BritRail Point-to-Point Tickets are refundable only if totally unused and un-validated and must be received by the issuing office within 6 months from the date of issue. 15% cancellation fee applies. Roundtrip tickets used one way are not refundable. |
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Totally unused point-to-point tickets received by the issuing office prior to the first date of validity are refundable. Tickets received after the first day of validity are refundable if cancelled and stamped "not-used" by a railway official, at the station of departure. These tickets are refundable up to six months from the last day of validity. All refunds are subject to a 15% cancellation fee. Tickets submitted after the first day of validity, which have not been cancelled, are not refundable. |
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Sleepers and Couchettes: For cancellations, the unused ticket must be received by Rail Europe at least 24 hours before the train departure date. If clients are in Europe, ticket must be stamped cancelled by a railway official at the station of departure at least 24 hours before the train departure date. 15% cancellation fee applies. If space not cancelled and ticket received after the travel date, no refund is allowed. |
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Non-refundable Products: Seat Reservations; Fly-Rail Baggage |
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Where no other time frame for refund is specified in this website, refund requests for tickets, passes, tours & packages must be received by rail Europe within six months of the issue date. Once tour/package is confirmed a refund is not allowed. Special refund conditions apply to Swiss packages - please check at the time of booking. |
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Most trains offer only nonsmoking accommodations, but some trains offer smoking and non-smoking. |
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American Express, Diners Club, Discover, Visa or MasterCard are accepted. |
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RE4A is not responsible for passes, tickets or vouchers, which are lost, stolen, mutilated or destroyed. Refunds cannot be authorized in such cases. |
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Please apply for your passes and other tickets at least 7 business days prior to your departure from Australia. RE4A will always try to help if less notice is given, but RE4A is not responsible for delays in delivery service or otherwise. If a product is ordered at short notice, RE4A will charge an additional fee for overnight delivery service. When ordering, please include your date of departure from Australia. |
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Responsibility/
Liability: |
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RE4A acts only as a booking agent. RE4A has no control over, and is not responsible for, any of the tours, passes, attractions, hotels and other travel accommodations listed in this site. All bookings are accepted and all tickets, passes, and vouchers are issued on the express condition that, RE4A is not responsible or liable for any loss (consequential or otherwise); damage (including but not limited to loss of, or damage to passengers' clothes, baggage, or other property whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising out of, or in connection with, any defect in any vehicle or other, air, land or sea conveyance used, rented or travelled in; or through the negligence, wilful misconduct, strikes or other acts, defaults of omissions of any carrier, car rental company, hotel, restaurant or any other provider of goods or services. |
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Every booking is accepted subject to the conditions, tariffs and regulations imposed by the air, rail, shipping, bus, car rental, car insurance, hotel or other companies, firms or persons concerned. |
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RE4A reserves the right to alter, cancel or substitute any component of a package. |
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All items of a personal nature not specifically mentioned such as phone calls, tips, taxis, etc. are the responsibility of each passenger. |
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General Terms and Conditions |
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NOTE: The following terms and conditions apply to all Rail passes, Combination passes that include rail and car. Carefully reading these terms and conditions is recommended for all Combination passes.
1. Travellers are responsible for ensuring that they have all necessary visas and appropriate travel documents prior to their departure from Australia.
2. Certain trains may transit through a country not covered by the pass. In that case an additional ticket must be purchased. |
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Passes cannot be issued to residents of the countries the pass is valid in. Residents of the Russian Federation, Turkey, Morocco, Algeria or Tunisia are not eligible to purchase Eurail Global passes, Eurail National and regional passes and the Czech pass. Residents of United Kingdom are not eligible to purchase BritRail Passes or Eurail Global passes. |
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How
to Validate and Use Your Pass: |
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Passes are issued open dated and must be validated within six months from the date of issue and prior to the first day of use. To validate the rail pass, present the rail pass along with your passport to the Railways official at the station of departure. At this time, the first and the last day of validity of the pass as well as the passport number is entered and the passenger must sign the pass. Under no circumstances is the pass holder allowed to validate his or her own pass. In the case of a Flexipass, the passenger must enter the date of travel each day before he/she boards the first train of the day. Failure to comply with this requirement may result in the payment of a fine and the cost of a full fare ticket. Also, if there is any indication that a railpass has been tampered with, forged and or/used by anyone other than the passholder, or used beyond its validity, the railway Official are authorized to confiscate the pass and require the payment of the full fare plus a fine. It is compulsory to present passports to railway officials on request. |
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In most cases validity runs from midnight to midnight for the period shown on the pass. All services, rail, rental car, air travel and travel bonuses must he be used within the validity of the accompanying rail pass. One-month period is based from a date in one calendar month to the corresponding date in the following month (minus one day). Depending on the calendar month the pass is validated, the validity period may therefore consist of 28, 30 or 31 days. |
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Passes are not valid on hotel trains, private or specialty trains unless otherwise stated. |
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Passes are available in first and second-class unless stated otherwise. Passengers holding first class passes are also permitted to travel in standard/ second class however a refund of the fare difference is not applicable. Passengers holding standard/second class passes are permitted to travel in first class only if they pay the difference between the two fares as applicable locally. For BritRail passes: Some trains in Great Britain do not have 1st class accommodations. The prices of the 1st class Passes have been adjusted to reflect this. |
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Refunds are limited to completely unused undated, un-validated passes, ticket and inclusive packages, hotel and car vouchers and will be granted only where permitted under the terms and conditions set forth below or elsewhere in this site. Passes, tickets and vouchers must be returned for refunds. Companion and Saver passes, BritRail discounted and Eurail and Eurail Select Pass, Rail 'n Drive passes together are considered one document and must be submitted together. No refunds will be granted on partially used passes or tickets, or on unused parts of inclusive packages; documents must bear no evidence of having been tampered with in any way. |
| 7pm Rule: |
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When travelling on a direct overnight train (no change of train) departing after 7pm, the next day's date must be entered. In such cases, travel from 7pm and midnight of the following day is included and considered as one day of travel. If the overnight trip requires a train change before midnight, traveller will use 2 travel days. |
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Reservations
for Seats, Sleepers and Couchettes: |
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Reservations are mandatory on certain day trains and on all night trains. Reservations are based on availability at the time of confirmation. Reservation fees are not included in the pass price and must be purchased separately. On certain high speed trains passengers are required to purchase a pass holder ticket, which includes the cost of the reservation. |
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Seats, sleepers and couchettes, pass holder tickets for travel on trains such as Eurostar, Italian Day trains, AVE, Talgo, Elipsos, Thalys, Cisalpino, etc. luggage checking, and port taxes, are all subject to additional charges which are not covered by the passes. These, including meals and refreshments, are all to be paid separately. Luggage checking, port taxes, meals and refreshments as well as seat reservations, sleepers and couchettes reserved locally must be paid abroad in local currency. |
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All transportation covered by those passes where use is intended for more than one country is subject to the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV). National and/or single-country passes are subject to rules and regulations of their specific countries. Neither the British nor European railroads nor RE4A assume any responsibility for damages resulting from a strike. |
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Courier and Post will have the following conditions and prices
$12: Send by Courier
Please ensure that you are present at the delivery address (9am to 5pm, Monday to Friday) to sign for the documents.
NOTE: WE CANNOT COURIER TO A PO BOX.
$5: Send by Australian Post (Registered or Express post)
RE4A cannot take responsibility for tickets which are lost or stolen |
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