Eurail Croatia Pass

• Q. How many luggage can I carry onboard AVE trains?

  A. All passengers with an AVE ticket may carry up to two pieces of hand luggage, for which they will be responsible and which they must store in the designated areas. The total weight limit is 20 kg and the combined dimensions (length + width + height) of each piece of luggage must not be more than 250 cm.

• Q. Are dogs allowed on the train?

  A. Generally, dogs are permitted on trains. Sometimes they may need to be contained in a pet carrier, or they may have to wear a muzzle or leash. Dogs normally travel at half the fare of a 2nd class ticket; this charge is payable directly to the conductor. Pets are not allowed on trains in Great Britain, Spain, Ireland, Norway, and Finland.

  Currently the only animals that will be permitted to travel on the Eurostar are guide dogs for the visually impaired.

• Q. Can I buy my Eurail Select Pass once in Europe?

  A. No. You have to buy your Eurail Select Pass before travelling to Europe. Eurail passes can be bought up to 11 months in advance of your travel date.

• Q. What is the difference between 1st and 2nd class on the Spanish day trains ?

  A. First class on the Spanish day train offers large, comfortable reclining seats, friendly staff to serve you drinks and light snacks at your seat and major routes have audio and video programs at your seat.

  Second class on the Spanish day train offers generous legroom, bar-buffet car offering a complete selection of food and beverages for purchase and major routes have audio and video programs at your seat.

• Q. How many luggage can I carry onboard an ICE train?

  A. Each passenger is allowed 2 bags/suitcases plus 1 piece of hand luggage and every piece of luggage must be labelled. Luggage can be stored in the racks above your seat on ICE trains.

• Q. Should Eurostar, Thalys and other High Speed Train tickets be purchased prior to your departure date?

  A. Many trains such as the Eurostar offer discounted tickets for advance purchase. These fares have limited availability and sell out quickly. To receive the best price on the train you want to travel on you should purchase your tickets prior to your departure so you can avoid fully booked trains.

• Q. If I take an overnight train, do I have to use 2 days on my pass?

  A. If you board a direct overnight train that departs after 7:00pm, then you use only 1 day on your pass. However, when marking the day of use for that train, be sure to mark the next day’s date.
  If your overnight train requires a train change before midnight, then you will use 2 travel days.

• Q. How many classes does AVE train offer?

  A. AVE services offer two different classes of travel: in first class, depending on the train, you will be able to choose between First Class Club and Preferente where you can enjoy a meal served at seat, an access to VIP lounges in the main Spanish railways stations, daily press and free parking (24 hours if you have a single ticket, 48 hours for a return). Turista class, as known as 2nd class, includes a family area, children’s board games, wheelchair facilities as well as audio/video devices.

• Q. Is it possible to purchase a 2nd Class Eurail Select Pass instead of a 1st Class Eurail Select Pass?

  A. Eurail Select Pass is only available in 1st Class for adults and children. Eurail Select Youth Pass is offered in 2nd class to travelers under age 26.

• Q. How do we get on a train?

  A. Train stations in Europe are very traveler friendly. Once arriving to the station there are large Departure and Arrival Boards located in the center of the most stations. Match the train number and departure time on your reservation / ticket to the train number listed on the departure board. Once you have found your train on the Departure Board, you will find a platform number where your train will be departing from.

  Upon arriving to your platform you will notice that each car (also known as a coach) number on the train is clearly indicated on the side of each coach. Check your reservation / ticket for your car/coach number. You notice the class of service will also be listed in addition to the car/coach number on the side of the train.

  Once onboard the train, you will find that similar to an airplane each seat is clearly labeled with a number. Match the seat number on your reservation / ticket number to seat number in the train car / coach.

  Train stations in Europe have international pictograms that are easy to understand and are used in international airports. These pictograms will assist you once you arrive to the station.
  If you still have difficulty in finding your train, the stations staff can always help point you in the right direction.

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