Swiss Half Fare Card

• Q. How do I make a reservation with a pass?

  A. Go to our train times on our Train Tickets and Schedules select the number of passengers then click the box next to "Click this box if you have a Rail Pass". All results that are displayed will show you fares that are valid for passes. To insure you select the correct fare for your pass view the details. All passes that are valid with each fare are listed in the details.

• Q. How often does Eurostar run?

  A. From London to Paris and vice versa, Eurostar offers frequent service: every 30 minutes during peak hours and approximately once per hour during non-peak time. During the peak summer season, up to 24 trains run daily to Paris.
  From London to Brussels and vice versa, service is offered approximately every 2 hours.
  During summer, Eurostar offers daily service to Disneyland Paris. During winter, there is 1 train a week.

• Q. Do you send out maps? Where can I find a railway map?

  A. Maps are provided with many multiple country passes and some single country passes. We have online maps for planning on our site.

• Q. Can I go back and forth between the countries that are on my pass?

  A. Yes, you may travel as many times are you like between countries that are on your pass.

• Q. How do I find Train Tickets and Schedules on the website?

  A. Finding Train Tickets and Schedules can be accomplished with just a few simple steps.

  • First click on the "Train Tickets" section, located on the top of any page.
  • There you will find a form asking for your departure city and arrival city and the date that you would like to travel.
  • You will also be asked the approximate time that you want to travel (morning, afternoon or evening).
  • If you would like to book a round trip ticket, just click on the "Round Trip" option and provide the information for your return trip on the same page.
  • Once all of your information has been entered and you have clicked "Search" you will be presented with a number of results to choose from.
  • First, you will want to look through the times offered to see what the best schedule for your travel.
  • Once you have chosen a schedule, you should begin to look at the prices that are offered.
  • Fares are typically broken down into categories, Business, Flexi First, Best Price First, Flexi Second, Best Price Second and Super Saver. Best Price First and Best Price Second are classes tickets being more restrictive in terms of flexibility. Flexi First, Flexi second and Business are classes offering more flexibility.
  • Although these classifications do apply to several different train types, it is always recommended that you click on the "Details" link under each fare type to show the specific refund and exchange rules for that price.
  • Once you have decided on the train and fare that you would like to purchase, click on the "select" link, which will take you to the passenger selection page.
  • Once you have input your passenger information you can choose to continue shopping or proceed to the checkout process.

• Q. Are dining cars available on all trains in Europe?

  A. Dining cars are available on most long distance trains. Normally, you can just walk into most dining cars, sit down, and eat without a reservation, but you are welcome to make a reservation for a meal when mealtime is busy, or when the train attendant announces the opening of the dining car. If your train does not have a dining car, it is likely to offer passengers a buffet bar car. On local trains, there may be an attendant with a snack cart who travels from car to car, selling snacks and beverages.

  Train Dining cars are part of the train experience and is unrivaled by any other means of transportation. In some trains the quality of the food and the wine is up to the standard of a gourmet restaurant.

• Q. When do I need to check-in before boarding a Frecciarossa trains?

  A. There are no check-in or customs procedures before boarding a Frecciarossa train. Though, ticket control and passport checks will occur on board Frecciarossa train.

• Q. How shall I retrieve my Eurostar tickets?

  A. You can print your tickets from the convenience of your home or you can retrieve them from self-service machines in London St Pancras, Brussels Midi or Paris Nord station before boarding your Eurostar train.

• Q. How many classes of travel does Lyria offer?

  A. Lyria trains offer two different classes of travel. In First class, a delicious cold at-seat meal is offered to you, no matter what time you travel. A large selection of Swiss, French, international magazines and newspapers are also available for your perusal. Onboard taxi booking service is also available from Monday to Friday. Comfortable seats will welcome you in Second class where you can also enjoy the convenience of a bar-buffet car.

• Q. What are the main destinations Frecciarossa trains connect to?

  A. Frecciarossa trains run on the high-speed line connecting Turin to Salerno, Northern to Southern Italy and more particularly Milan, Bologna, Florence, Rome, and Naples. These trains connect Bologna to Florence in just 37 minutes and Rome to Milan in less than 3 hours. Travel time between Milan and Florence is just 1 hour and 45 minutes.

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