Find the answer to Frequently Asked Questions (FAQs) about:

Everything you want to know about train travel in Europe and more.
Please select the category that best fits your question

Specify your choice

Destinations

Train types

15. FAQ topics

Trains

Products




New search

F.A.Q

  • Q. How do I validate, or activate, my railpass?
  • Q. Do you send out maps? Where can I find a railway map?
  • Q. How much are prices on railpasses for children? How much are rail fares for children?
  • Q. How shall I retrieve my Lyria tickets?
  • Q. What does Gender Specific mean?
  • Q. What are the main destinations Eurostar trains connect to?
  • Q. Is there a catering service on Lyria trains?
  • Q. When I select the box that says I have a pass I am not receiving any schedules, but when I do not select the box that says I have a pass I receive schedules. Why can't I book a reservation with a Pass?
  • Q. How shall I retrieve my ICE train tickets?
  • Q. Is there a catering service on TGV trains?
  • Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?
  • Q. How many luggage can I carry onboard AVE trains?
  • Q. Should tickets be purchased prior to your departure date?
  • Q. Where can I find train schedules?
  • Q. What are the main destinations AVE trains connect to?
  • Q. Do I need to book my Thalys ticket?
  • Q. What is the difference between a Eurail Select Pass and a "point to point" ticket?
  • Q.What is 3D Secure Payment?
  • Q. How shall I retrieve my AVE tickets?
  • Q. In which train is the Eurail Select Pass available?
  • Q. When does my railpass start?
  • Q. How many classes of travel does Eurostar offer?
  • Q. How do I make a reservation with a pass?
  • Q. How far in advance can I book a Lyria ticket?
  • Q. What does 4 days in 2-months mean?
  • Q. Is there a catering service on Eurostar trains?
  • Q. What type of accommodation am I able to travel in if I have a railpass?
  • Q. What is a saverpass?
  • Q. How old do you have to be to qualify for Senior Fare on Eurostar?
  • Q. How do I get from the airport to a downtown train station?
  • Q. How shall I retrieve my TGV tickets?
  • Q. When do I need to check in before boarding a Thalys train?
  • Q. Are there special or discounted fares associated with a Select Pass?
  • Q. When do I need to check in before boarding a Eurostar train?
  • Q. Will there be a toilet on the train?
  • Q. How many classes of travel does Italo offer?
  • Q. Do I need to book my TGV ticket?
  • Q. Do I need to book my ICE train ticket?
  • Q. What is a Eurail Italy Pass?
  • Q. How far in advance can I book my AVE tickets?
  • Q. What are the main destinations Thalys trains connect to?
  • Q. How can I validate my Swiss pass?
  • Q. How do we get on a train?
  • Q. What is a travel day?
  • Q.¿Cómo puedo usar mi e-ticket?
  • Q. How many classes does Frecciarossa offer?
  • Q. How can I validate my Eurail Italy pass?
  • Q. What does validation mean?
  • Q. Should Eurostar, Thalys and other High Speed Train tickets be purchased prior to your departure date?
  • Q. Are there any special or discounted fares associated with a Eurail Italy pass?
  • Q. What is a Eurail select pass?
  • Q. What is a Swiss Pass?
  • Q. Why is printing options not authorized for all tickets which are sold on the Rail Europe Websites?
  • Q. Is Eurostar included with my railpass?
  • Q. What are the main destinations Lyria trains connect to?
  • Q. Where can I use my Eurail Italy pass?
  • P. Can a passenger take a car on Eurostar?
  • Q. How many luggage can I carry on-board TGV?
  • Q. In which train is the Swiss pass available?
  • Q. How to book 1 passenger?
  • Q. I've purchased a single country pass. What do I do if I decide to visit an additional, bordering country?
  • Q. How can I check whether I need reservations?
  • Q. Are there any designated to store luggage on board the Italo trains?
  • Q. Can I have some special or discounted fares with my Swiss pass?
  • Q. Do I need to book my Eurostar ticket?
  • Q. On Eurostar, what are the differences between the Business Premier, Leisure Select, and Standard Classes of service?
  • Q.Are dogs allowed on the train?
  • Q. Do I need to book my Italo ticket?
  • Q. How many classes of travel does TGV offer?
  • Q. Will there be shower facilities on the train?
  • Q. What is a travel day?
  • Q. Where can I use my Eurail Select Pass?
  • Q. How many pieces of luggage are we permitted to carry on Eurostar?
  • P. How do I know what my e-ticket is ?
  • Q. How many classes does ICE train offer?
  • Q. On which routes will I use a Eurostar self service kiosk ?
  • Q. What is the difference between a Swiss pass and a point to point ticket?
  • Q.Can I get off the train for a few hours and then get back on later that day if I'm holding a train ticket?
  • Q. How far in advance can I book a TGV ticket?
  • Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?
  • Q. How long in advance can you book a Eurostar ticket?
  • Q. What are the differences between Full Fare, Leisure Fare, Youth Fare, Passholder Fare and Senior Fare on Eurostar?
  • Q. What is a travel day?
  • Q. What is the refund policy for tickets?
  • Q. Is a railpass valid for travel on city transportation systems?
  • Q. When are meals served on Eurostar?
  • Q. Can I buy my Swiss pass once in Switzerland?
  • Q. Is it possible to avoid reservations or extra charges?
  • Q. Is there a catering service on Italo trains?
  • Q. Under train tickets and schedules, does the fare represent a per person rate or total for everyone?
  • Q. When do I need to check in before boarding an ICE train?
  • Q. How many classes of travel does Lyria offer?
  • Q. Where can I use my Swiss pass?
  • Q. When do I need to check-in before boarding a TGV train?
  • Q. What are the main destinations TGV trains connect to?
  • Q. How old do you have to be to qualify for Senior Fare on Italo?
  • Q.How do we get on a train?
  • Q. What do I need in order to retrieve my e-ticket ?
  • Q. What is the Swiss Family Card?
  • Q. What are the differences between Eurail Global Pass and Eurail Select Pass?
  • Q. What are the main destinations Frecciarossa trains connect to?
  • Q. How far in advance can I book Thalys tickets?
  • Q. How many luggage can I carry on-board Lyria?
  • Q. What are the main destinations Italo trains connect to?
  • Q. On which routes will I use a French self service kiosk ?
  • Q. What is the difference between Premier, Comfort Flexi, Comfort, Freedom and Economy selection?
  • Q. Is there a limit for luggage on trains?
  • Q. How many luggage can I carry on-board Frecciarossa trains?
  • Q. How many luggage can I carry onboard an ICE train?
  • Q. What is a passholder?
  • Q. Are overnight train accommodations expensive?
  • Q. How many classes does AVE train offer?
  • Q. How many luggage can I carry on-board Thalys?
  • Q. What is the Swiss Card?
  • Q. How many days constitute a railpass month?
  • Q.Can I bring my bike on the train?
  • Q. Which trains does the Eurail Italy pass cover?
  • Q. How far in advance can I book an ICE train?
  • Q. When do I need to check-in before boarding a Lyria train?
  • Q. Would I qualify for a railpass if I have a European passport, but am a permanent resident of another country?
  • Q. Is there a catering service onboard AVE trains?
  • Q. How many luggage can I carry on-board Eurostar?
  • Q. Is the 3D Secure system efficient?
  • Q. What is the minimum time allowed for check-in on Eurostar?
  • Q. How many classes of travel does Thalys offer?
  • Q. Can I buy my pass in Europe?
  • Q. Do I need to book my AVE ticket train?
  • Q. What are the main destinations ICE trains connect to?
  • Q. How shall I retrieve my Thalys tickets?
  • Q. Do I need to book my Frecciarossa ticket train?
  • Q. When do I need to check-in before boarding a Italo train?
  • Q. Can I buy my Eurail Select Pass once in Europe?
  • Q. Can I buy my Eurail Italy pass once in Italy?
  • Q. How often does Eurostar run?
  • Q. Is there a catering service in ICE train?
  • Q. When do I need to check in before boarding an AVE train?
  • Q. How far in advance can I buy my pass?
  • Q.Can I request a seat facing forward?
  • Q. How can I validate my Eurail Select Pass?
  • Q. What is the difference between a Eurail Italy pass and a point to point ticket?
  • Q. When do I need to check-in before boarding a Frecciarossa trains?
  • Q. Where can I find timetable information?
  • Q. How shall I retrieve my Italo tickets?
  • Q. Do I need to book my Lyria ticket?
  • Q. Is there a catering service onboard Frecciarossa?
  • Q. How far in advance can I book a ticket for Italo?
  • Q. How far in advance can I book a Frecciarossa ticket?
  • Q.Are dining cars available on all trains in Europe?
  • Q. Is there a catering service on Thalys trains?
  • Q. Are lockers and luggage storage available at all major train stations?
  • Q. What is the difference between a consecutive-day pass and a Flexipass?
  • Browse our FAQ