Convergence: Daily advice to travellers concerned about the impacts of coronavirus
Updates for our train travellers on coronavirus (COVID-19)
Our mission is to offer both expertise and easy solutions when it comes to booking train travel. Consequently, we are sharing information with you on a daily basis, with all the updates we can possibly offer about the coronavirus (otherwise known as COVID-19) outbreak.
Should we travel at the moment?
Train companies continue to operate in Europe, however some government authorities require that you have a valid emergency reason to travel. If so, you will need specific documentation in order to travel. Please check on the governments’ websites before departure.
I have already booked and don’t want to travel. Can i get a refund?
This depends very much on the train operator you have booked to travel with. Their policies change regularly, and we will update the details below as soon as we get information. If your train operator is not listed below, then they have not yet offered a refund policy based on coronavirus, but their normal terms and conditions will apply. In most cases, we can help claim the refunds through Rail Europe - we provide all relevant links below.
SNCF France and international trains)
Full refunds or exchanges are offered to all customers who want to postpone or cancel their travel on a TGV, Intercité or TER train, as well as on a France-Germany TGV, France-Switzerland TGV (Lyria), France-Spain TGV and France-Italy TGV trains. This applies to journeys up until 24 June 2020, as long as requests are submitted by 27 May 2020.You can apply under Help/Contact us on the website before your scheduled departure.
All Thalys tickets for journeys between 10 March - 17 May 2020 are exchangeable or refundable without an additional charge, if the request is made within 30 days after the travel date. For journeys 18 May - 11 July 2020: if the train is running, tickets are exchangeable (same route, same class) and refundable if requested up to 30 days prior to the travel date. If the train is cancelled, tickets will be refundable if a refund request is made up to 30 days after the travel date. In this case the tickets will be exchangeable over a period of one year from the date of the original trip (same route, same class).
You can apply for refunds or exchanges under Help/Contact Us on the website.
Are all European trains being cancelled because of the coronavirus pandemic?
No, but European train operators are updating their train services all the time and some are also being cancelled. We will try to contact you when we can if we get news on these, but the best thing to do is check on the train operator’s website for timetable updates.
Will I be insured for travel in Europe at the moment?
Note that anyone choosing to travel to a region, against their government’s recommendations, risks invalidating their travel insurance. We advise checking with your travel insurance company for any specific terms and conditions before travelling.
Many thanks for your patience as we continue to inform and, hopefully, reassure you, our valued customers.
Rail Europe – SNCF’s Customer Service Partner