• Q. How much luggage can I take on an overnight train?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to tip the train staff?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Is there WiFi onboard?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I get the address and phone number for the train station?

  • Q. What constitutes a group?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Can I bring my pet on board?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Can I book group fares online?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I change seats after the train departs?

  • Q. How much luggage can I take on the train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Can I bring my bike on board?

  • Q. Will the train cars be air conditioned/heated?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Are there ATMs on board?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How can I book an itinerary with multiple cities?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Will the conductor take my passport?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. How are sleeping compartments kept secure?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Is there a fee to take luggage on a train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I find the cheapest train tickets?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What food and drink options are on board?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How far in advance can I buy my train ticket?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What do I do with my luggage?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Where can I store my luggage on an overnight train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How can I track the status of my refund?

  • Q. Do you offer maps of European train stations?

  • Q. Can I bring food and drinks on board?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Where can I find more information about European train stations?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What other types of services are available at the station?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How early should I arrive at the train station?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. I missed my train. What should I do?

  • Q. Where do I find my booking number?

  • Q. How do I get a promo code?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Do you offer discounts on tickets for groups?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What should I do if the train is late?

  • Q. Can I print my train ticket at the station?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

Browse our FAQ


  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What is a Rail Pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I print my rail pass at the station?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. How do I get a promo code?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What is a travel day on a rail pass?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I add a friend to my existing rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can I open the train windows?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What language is spoken at the train station and on the train?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Do I need to show my passport to board the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are there discounts available for rail passes?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Who is eligible to buy a rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. How far in advance can I buy my rail pass?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What is the 7:00 pm rule?

  • Q. How do I connect between train stations in the same city?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Where can I use my Swiss pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. How do I find my train?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Are European trains "child friendly"?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Are there shower facilities on board?

  • Q. Are there restrooms on the train?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Are there smoking and non smoking sections on trains?

Browse our FAQ


  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are the fares offered on your website based on live availability?

  • Q. How can I track the status of my refund?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. I missed my train. What should I do?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How do I book a train ticket on your site?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. What is a Diabolo fee?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Are there discounts on train tickets?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Does my train ticket include a seat reservation?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I book group fares online?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. What constitutes a group?

  • Q. How long are train tickets valid for?

  • Q. How do I get a promo code?

  • Q. Why are e tickets not available for certain trips?

  • Q. Do you offer e-tickets?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. What language is spoken at the train station and on the train?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

Browse our FAQ


  • Q. My promo code is not working. What should I do?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I use a promo code?

  • Q. The promo code I have expired. What can I do?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How do I get a promo code?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What is the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQ


  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.