• Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What should I do if the train is late?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Are European trains "child friendly"?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Is there WiFi onboard?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do you offer maps of European train stations?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Do I need to show my passport to board the train?

  • Q. Do I need to tip the train staff?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Will the conductor take my passport?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How far in advance can I buy my train ticket?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are there facilities on board for disabled travellers?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Can I bring food and drinks on board?

  • Q. What do I do with my luggage?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are there restrooms on the train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What food and drink options are on board?

  • Q. How much luggage can I take on the train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Where can I find more information about European train stations?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Are there shower facilities on board?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What other types of services are available at the station?

  • Q. Is there a fee to take luggage on a train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Can I open the train windows?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How much luggage can I take on an overnight train?

  • Q. How are sleeping compartments kept secure?

  • Q. Does your website display all trains operating for the route searched?

Browse our FAQ


  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What is a travel day on a rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. How far in advance can I buy my rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What is a Rail Pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Are there discounts available for rail passes?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can I print my rail pass at the station?

  • Q. Who is eligible to buy a rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

Browse our FAQ


  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Are there discounts on train tickets?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Does my train ticket include a seat reservation?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How can I find the cheapest train tickets?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I print my train ticket at the station?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How long are train tickets valid for?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are the fares offered on your website based on live availability?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How do I book a train ticket on your site?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Do you offer e-tickets?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. What is a Diabolo fee?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Does your website display all trains operating for the route searched?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

Browse our FAQ


  • Q. How can I track the status of my refund?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How can I track my shipment?

  • Q. How do I get a promo code?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. What fees does Rail Europe charge?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Do you ship to PO and APO boxes?

  • Q. Will the conductor take my passport?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Who should I contact with a question about a special offer?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. How can I request a brochure from your company?

  • Q. What if my shipment gets lost?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. My promo code is not working. What should I do?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How fast can I receive my travel documents?

  • Q. How much luggage can I take on the train?

  • Q. Do I need to show my passport to board the train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. The promo code I have expired. What can I do?

  • Q. What is the 7:00 pm rule?

  • Q. How do I use a promo code?

Browse our FAQ


  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I bring my pet on board?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Are there shower facilities on board?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. What do I do with my luggage?

  • Q. How much luggage can I take on an overnight train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. What language is spoken at the train station and on the train?

  • Q. I missed my train. What should I do?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How do I connect between train stations in the same city?

  • Q. How do I find my train?

  • Q. Do you offer maps of European train stations?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Can I change seats after the train departs?

  • Q. How early should I arrive at the train station?

  • Q. Are there restrooms on the train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Can I print my train ticket at the station?

  • Q. Is there WiFi onboard?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. What other types of services are available at the station?

  • Q. How are sleeping compartments kept secure?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What food and drink options are on board?

  • Q. Do I need to tip the train staff?

  • Q. Is there a fee to take luggage on a train?

  • Q. Where can I find more information about European train stations?

  • Q. Can I get the address and phone number for the train station?

  • Q. How do I contact you while I’m in Europe?

  • Q. How much luggage can I take on the train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I open the train windows?

  • Q. Can I bring my bike on board?

  • Q. Can I bring food and drinks on board?

Browse our FAQ


  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Why are e tickets not available for certain trips?

  • Q. Do you offer e-tickets?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

Browse our FAQ


  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Do you offer discounts on tickets for groups?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. What constitutes a group?

  • Q. Can I book group fares online?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQ


  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. If I register on your site, will I start receiving spam?

  • Q. How do I change my login or password?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. How do I create a Rail Europe account?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. What does the “Login with Facebook” button do?

  • Q. My credit card has been declined. What should I do next?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Where do I find my booking number?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.