Once in Europe

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Once in Europe
E-Ticket

Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

A. It depends. The first factor to consider is that if you purchase your reservation from Rail Europe, you will be charged in your local currency, whereas if you buy your reservation locally, you will be charged in local currency. Thus, by buying with us, you’re avoiding bank or credit card fees for foreign currency transactions.

You may find a less expensive reservation offered by the local rail carrier, but those are limited in availability.

Lastly, keep in mind that by purchasing your reservation from us in advance, you’re saving time, avoiding waiting in line at a foreign ticket counter and dealing with a local railway agent for a reservation right before boarding your train.
Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

A. Some European trains do offer special menu items. You can check the menu card found on board the train when you get on. Please keep in mind that you are also permitted to bring food on to the train, so if you have a specific dietary condition that requires special food, you can purchase before getting on the train and avoid any disappointment if the train you are on does not cater to your specific needs.

On Eurostar a wide variety of meals can be arranged prior to your departure to Europe. They include vegetarian, kosher, halal, vegan, diabetic, low fat, low salt and gluten-free meals. For vegetarian meals, we require 24-hours notice in advance of travel. For all other meals we require 48-hours advance notice. If you need to arrange a special meal for your Eurostar journey, please contact us via our Contact Us page.
Q. Do I need to tip the train staff?

A. Tipping the train staff (other than bar-buffet car waiters) is neither necessary nor customary.
Q. How can I check to see if food is served on a particular train?

A. When you search for a train schedule, the results page will give you the opportunity to click and view the onboard services for each class of service offered.
Q. Can I bring food and drinks on board?

A. Of course you can! Eating and drinking are permitted on all European trains.

You will also have the option to purchase food and drinks if the train you’re traveling on offers food services.
Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

A. Traveling between a port and a train station is usually simple. Sometimes, getting between the two is an easy walk. And in other cases, it’s best to take a taxi, bus, or train.
Q. How do I get a promo code?

A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.
Q. What should I do if I missed my scheduled train? Can I take the next one?

A. If you’re traveling with open tickets, you can take any train that doesn’t require a reservation, traveling on the route for which your open ticket was issued.

If you have an open train ticket and a reservation, you can forfeit your reservation and still use your open ticket on a train running on the same route that doesn’t require a reservation.

If your train ticket is a combined ticket and reservation, then you cannot simply board the next train. You may need to purchase a new train ticket for that train or exchange your current ticket for a new one.

First, read the exchange conditions for your train ticket. This can be found printed with your actual ticket if you have a paper ticket, or on your Rail Europe email invoice. This will allow you to determine whether your train ticket is exchangeable or not.

If you have a non-exchangeable ticket you will have to purchase a new train ticket, regardless of the delivery method of your ticket.

If you have a semi-flexible or flexible ticket (i.e. your train ticket can be exchanged for a fee and/or under certain conditions), then you may be able to exchange your current ticket for a new one. In general, these exchanges must take place prior to the train’s departure.

Contact us as soon as possible to initiate the exchange process, before the train’s departure. If you are unable to reach us by phone, seek the assistance of a station agent. Never board a train with a train ticket that includes a reservation for a different train, unless specifically authorized to do so by a railway official.
Q. Is there onboard medical help in case of emergency?

A. Currently most trains do not carry emergency medical equipment. In case of a medical emergency, conductors on board will radio ahead to the next stop so that help will be ready and waiting.
Q. Where do I find my booking number?

A. Your unique booking number is located in the confirmation we will email you. If you have created an account, you can also visit your dashboard to see your booking(s).

Please note: this is NOT the number you will use to retrieve your print at the station tickets locally in Europe; please review your invoice for the applicable e-ticket confirmation codes needed to retrieve your tickets.
Q. What do I do if no one comes to check my train ticket or rail pass?

A. It’s best to keep your travel documents (train ticket, rail pass, and/or reservation) out and ready to be checked by a conductor. If for any reason a conductor does not come by to check your train ticket or rail pass during your entire journey, no worries. Simply get off the train at your destination station and continue with your travel plans.

Please keep in mind that you will need a valid rail pass or train ticket to travel on board trains in Europe. If your pass or ticket were not looked at, it is an unusual occurrence.
Q. I want to refund my train ticket. How do I proceed?

A. If you have a paper ticket that you would like to submit for a refund, please visit our Contact Us page for further information.

Please note that train tickets must be received at least 2 business days prior to the train departure date.

It’s strongly suggested that you send these documents by some type of traceable mail for proof of delivery.

If you have an e-ticket to submit for a refund, this can be initiated on our Cancellation and Refunds page.
Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

A. First class on the Italian day train offers large, comfortable reclining seats, and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

Second class on the Italian day train offers generous legroom and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

Frecciarossa high-speed trains offer four levels of service, accommodating all travel budgets. Choose from Executive, Business, Premium, and Standard class.

In Executive class, you’ll indulge in luxury and comfort including lounge access at the station, dedicated car with just 8 luxurious reclining leather seats, convenient meeting area to conduct business, gourmet meal served at your seat, open bar, and more.

Business class also provides an upgraded level of service with plush leather reclining seats, welcome drink & snack, and platform check-in.

In Premium class you’ll experience the services of 1st class in a 2nd class seat, including a welcome drink & snack, sleek leather seating, and more.

Lastly, Economy class is a budget-friendly 2nd class seat, offering a comfortable reclining cloth seat.
Q. Can I change seats after the train departs?

A. You may check with the conductor once your train departs to see if there are any other available seating options.
Please note that you should stay in the same class of service as your ticket or you may incur a surcharge.

If you change seats and the seat you move to is reserved by another traveller, they will have priority.
Q. Can I book a rail pass and a seat reservation at the same time?

A. Absolutely, and we encourage it. Once you’ve added the pass you want to your booking, you will be prompted to make seat reservations for trains you wish to travel on. Alternatively, you can visit the homepage and search schedules, just be sure to check the "I have a rail pass" box.

We always recommend buying your reservations before you depart for Europe because high speed and night trains often have a limited number of seats set aside for rail pass holders, and these seats tend to sell out. So the earlier you secure your reservation, the better.
Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

A. There are different ways you can exchange or refund a train ticket prior to your departure to Europe, but they depend in whether you booked a paper ticket or e-ticket.

For refunds:

If you booked a paper train ticket, the original ticket must be returned to us for the refund to be finalized. Please visit the Contact Us page for further information.

It’s strongly suggested that you send your documents by some type of traceable mail for proof of delivery.

If you booked an e-ticket from our website, you can usually complete the refund online via our Cancellation and Refund page. The refund will be processed immediately and no further action on your part will be required.

For exchanges:

Similar to the previous situation, the original paper train ticket must be returned to us for the exchange to be processed. Visit our Contact Us page to begin the exchange process for paper tickets, or the Cancellation and Refund page for e-tickets.

When exchanging tickets, you are responsible for paying the difference in fare, as well as any applicable fees for your new train tickets. Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.
Q. I missed my train. What should I do?

A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.

If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.

If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.

Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.
Q. How early should I arrive at the train station?

A. We advise travellers to arrive at least 30 minutes prior to departure. This allows you time to clear any security checks and locate the platform where your train will be departing. If you are departing from a larger train station (typically a city’s main station) and need to activate your rail pass prior to boarding, you will want to arrive even earlier to make sure you have enough time to get your rail pass activated and avoid doing a luggage-hauling sprint through the station.
Q. How can I exchange my Trenitalia ticket?

A. Exchanges can be made in accordance with the conditions of your ticket. If permitted, exchanges can only be processed in Italy at a self-service kiosk at the train station. Simply select the "Print & Change" option and then enter the e-ticket confirmation code (PNR) and the Booking Change Code. Both of these codes can be found on your Print at Home ticket. Changes can also be made at a ticket window at the station.
Q. Can I still buy train tickets from you once I’m in Europe?

A. Yes, but only for trains that offer print at home or print at the station e-tickets. In general, we don’t ship paper tickets to Europe unless you will be at the same location (and able to receive tickets) for 3-5 business days. If the train you want only offers a paper ticket option, and you won’t be able to receive those tickets in the main, you will need to buy it locally at the station.
Q. If my train crosses a border, will I need to show my passport to the conductor?

A. If you’re traveling between countries participating in the Schengen Agreement, you will not need to show your passport at the border crossings. If you are traveling between countries not part of the Schengen Agreement, you will have to show your passport at border crossings. Please note that not all countries of the EU participate in the Schengen Agreement (e.g. Great Britain, Ireland). On the other side, there are countries which are not part of the EU but which participate in the Schengen Agreement (e.g. Switzerland, Norway).
Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

A. Yes. You can book your reservation with Rail Europe regardless of where you purchased your rail pass.
Q. Do you offer discounts on tickets for groups?

A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.
Q. How can I book an itinerary with multiple cities?

A. Our website makes booking multi-city journeys very easy!

Simply enter the cities you plan to depart from, arrive to, and your travel dates. Our system will then search the database to provide the best matching schedules.
Q. Are lockers and luggage storage services available at the train station?

A. Most major train stations have a left luggage facility offering either self-serve luggage lockers or staffed luggage facilities.

Keep in mind that there is a fee to store your luggage at a train station. Typically, stations will charge a flat rate to rent a luggage locker that you’re free to fill. For staffed luggage facilities, you may incur a “per bag” fee. In either case, the fee is usually under 10 Euros. If you do leave your bags, be sure to keep some money in your pockets for the luggage lockers.
Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

A. When you book a print at the station e-ticket you will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email. Simply print the actual paper ticket from a self-service kiosk at the train station prior to your train’s departure.

For all print at the station e-tickets, you’ll need to print the tickets before boarding your train. Your Rail Europe confirmation email is not a train ticket.

For certain routes where this ticketing method is offered, it’s possible that the kiosk to print out the ticket can only be found in the station of origin but not in the station of arrival. For instance, if you have purchased a roundtrip journey as a print at the station e-ticket, you need to make sure to print out both your outbound and inbound train tickets in the station of origin - as you will not be able to retrieve your inbound ticket (return ticket) in the station of arrival. An example of this is a trip originating in France and going into Italy, or a trip from Paris to Amsterdam.
Q. How much luggage can I take on the train?

A. Technically, you’re not restricted in terms of luggage. However, keep in mind that you’ll need to carry your bags through the train station and onto the train. Once on board you’ll need to find a place to put your bag(s). Small and medium sized bags typically fit on racks located above the seats. Larger suitcases and such can be stored in luggage racks found near the train door entrance.

Be aware that you are responsible for your luggage. The railways assume no responsibility in case of loss or theft of baggage carried on board.

When traveling on a Eurostar, Thalys, or TGV train, you are limited to two large items per traveller (one large item per child on Eurostar trains), maximum 85cm (33 inches) in any one dimension, plus one small item of hand luggage.

Your bag(s) must be properly labeled with your first and last name. In general, it’s a good idea to keep luggage tags on your baggage for easy identification.
Q. When I board the train, can I sit anywhere I want?

A. If you booked a reservation for a specific train, you’ll have a designated car and seat number. This information will be located on your ticket.

If you don’t have a reservation and the train you’re traveling on either doesn’t accept reservations or reservations are not mandatory, then you’ll be able to get on board and look for an available seat in the class of service you booked. Keep in mind that during the train journey, if another traveller gets on board and has reserved the seat you’re occupying, you will need to move.

Keep in mind that local commuter trains generally do not accept reservations. During peak hours (typically before 9am and in the evening between 5-7pm) the trains are used by locals going to work and tend to be a bit more crowded. This may make it more difficult to find an available seat.
Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

A. No worries. If you registered on our site and have a Rail Europe user account, you can simply log in and review your most recent booking in your dashboard. The link to reprint your e-ticket is available on this page. If you have not created a Rail Europe user account, you can send us a email at service@raileurope.com, include your booking number and we will resend the link to print your e-ticket.
Q. How do I use my Italo print at home e-ticket for travel in Italy?

A. While Italo train tickets are considered print at home e-tickets, you don’t actually need to print anything or retrieve a voucher or boarding pass at the station.

All that is required is the confirmation (PNR) code printed on your Rail Europe booking confirmation email. Just present your e-ticket confirmation code and a valid photo id to the conductor on the train - it’s that easy!
Q. I just placed a booking and realized I made a mistake. How can I make changes?

A. If you need to get in touch with us regarding your booking, please visit our Contact Us page for assistance. As long as it hasn’t been invoiced yet, it’s usually not a problem to fix it. However, please note that an exchange fee and price change may be applicable depending on what needs to be changed.
Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

A. It depends if the train ticket has your name printed on it or not. In general, most tickets that include a reservation are name-specific and should only be used by the traveller whose name is printed.

Open tickets, on the other hand, are not name-specific. Different travellers can use them as long as the new traveller is eligible for the fare issued.
Q. What information do I need to provide in a booking to purchase with Rail Europe?

A. We require your name as it appears on your passport (first and last name only), gender, and (in some cases) date of birth. Please note that this same information will be necessary for all travellers in your travel party.

Depending on the type of train ticket you are booking, we may also need a physical mailing address where we can send your travel documents. We send documents using traceable shipping methods, and the package will need to be signed for. In addition, we’ll need a valid email address so we can send you an invoice, and a phone number in case we need to contact you regarding your booking.
Q. Can I print my train ticket at the station?

A. Some, but not all train tickets can be printed at a train station in Europe. Once you’ve selected a particular train ticket and begin checkout, all delivery options will be presented to you. You will then be able to select, if offered, “Print at the Station e-ticket”.
Q. Where can I find my e ticket number or e ticket confirmation code?

A. Your e-ticket number or e-ticket confirmation code is a string of 6 letters (or an 8 character alphanumeric code for British e-tickets) that can be found on your Rail Europe email invoice.

In addition, if you have purchased on our website while signed into your Rail Europe account, you may retrieve this code by looking up your booking in your Dashboard. You can also find it by accessing your itinerary through our mobile site or iPhone app.
Q. Do you offer maps of European train stations?

A. We do offer links to Google Maps for many European train stations. At this time we do not have specific layouts of any train station interiors in Europe.
Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?
A. Your print at home e-ticket will be forwarded to you as one of three methods:
- A PDF included as a link on your Rail Europe booking confirmation email
- A unique 6 character e-ticket confirmation code that, along with a photo i.d., is checked when on the train
- Sent via a separate email, in addition to your Rail Europe booking confirmation email, forwarded to you after purchase
Your Rail Europe booking confirmation will clearly indicate which type of print at home e-ticket is affiliated with the train ticket(s) you have purchased.

If you were signed into your account when you booked your print at home e-ticket, you can also find all PDF links in the booking history located in your dashboard, as well as the itinerary tab of our iPhone app or mobile site.

All print at home e-tickets must be printed before arriving at the train station.
Q. Will the conductor take my passport?

A. Conductors will not take your passport during day trips. If your passport does need to be checked, the local border control staff will simply walk through each train car checking each passengers travel documents and hand them back to you.

With overnight trips you’ll generally provide the train attendant with your reservation voucher, rail pass or train ticket, and passport as you board. That way, they can take care of everything with conductors and customs officials so you can sleep uninterrupted through the night.
Q. What are the fees associated with getting a train ticket refunded?

A. The first type of fee is carrier penalties. These are charges determined by the rail carrier depending on the exchange and refund conditions associated with your original train ticket. For example, there may be a 15% penalty assessed for exchanges, which means that only 85% of the value of the original ticket will be carried over for the purchase of a new ticket. Or there may be a fixed penalty charged for exchanges, or no fee at all.

When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.

The second type of fee is Rail Europe’s administrative fee. This fee is charged in addition to applicable carrier penalties. The processing fee is 7% of the cost of the original train ticket.
Q. Can I bring my pet on board?

A. Generally, cats and dogs are allowed on trains, though they may need to be contained in a pet carrier or wear a muzzle or leash. Pets are not allowed on some trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that are permitted to travel on Eurostar are guide dogs for the visually impaired.

Some trains require advance reservations for pets. Unfortunately, Rail Europe cannot make reservations for your pet. This will need to be done locally. In general, dogs normally travel at half the fare of a second class ticket, payable directly to the conductor.
Q. Is there WiFi onboard?

A. WiFi availability is increasing on European trains. This service, however, is not currently offered on ALL trains. Where it is offered, it’s usually complimentary with the purchase of a First class ticket. If you’re traveling in Second class, you may incur a fee to connect to the WiFi service.

Here is a brief list of trains offering WiFi:

Eurostar
Thalys
Virgin
ICE (select trains)
Frecciarossa
Italo
SJ High Speed
Allegro

In addition, WiFi access can typically be found at many major train stations throughout Western Europe. More than likely, you’ll encounter a small fee to use the WiFi service. In some stations First class ticket/pass holders will find complimentary WiFi, usually in designated First class lounges.
Q. Are train tickets exchangeable and refundable?

A. It depends. Exchange and refund rules are governed by the kind of fare you booked.

When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.

Refunds, when applicable, can only be applied to unused and unvalidated train tickets.

Be sure to view the complete refund and exchange rules for the product you are booking to see any applicable penalty and administrative fees.

If you’ve purchased the Rail Protection Plan to cover your train ticket, you can exchange it for either the same thing or a new product. To start an exchange under the Rail Protection Plan, please contact us via our Contact Us page.
Q. What food and drink options are on board?

A. If the train you’re traveling on offers a bar-buffet car, you’re free to walk in, sit down and eat. Or as soon as the restaurant car opens, make a reservation for any time of day.
On many long distance trains there may be an attendant with a snack cart who travels from car to car.

Bar-buffet cars are a unique part of the train experience, where the quality of the food and wine can rival that of a gourmet restaurant. With the exception of Eurostar, special meal requests are not available. But typically, regular menu options are plentiful and usually cater to most taste buds or dietary restrictions.

If you travel with a Premier Class ticket, food and drinks are included and served at your seat or in the bar-buffet car.

On local trains there’s usually no catering. However, you are welcome to bring your own food and drinks on board. Please make sure to follow the local law when considering taking alcoholic drinks on board any train.
Q. What constitutes a group?

A. Ten or more people traveling together constitutes a group.
Q. Is it possible to have travellers of different genders in the same sleeping compartment?

A. For gender specific compartments, men and women must be in separate sleeping compartments. However, if you reserve all beds within a compartment, you may mix genders.

Gender-specific compartments include private, double, triple, deluxe double, deluxe triple, and quad sleeping compartments. If your traveling party doesn’t fill the compartment, you will be divided by gender.
Q. Do trains offer facilities for handicapped passengers?

A. The ability to exchange or refund a train ticket while you’re in Europe depends on whether you have a paper or e-ticket, as well as the specific conditions for the fare you booked.

If you have an e-ticket that you bought on our website, you can perform the refund online, according to the conditions of your train ticket. Please visit our Cancellation and Refund page to begin.

If you purchased a paper ticket, you must perform the exchange locally at the train station. Go to the ticket window and a railway representative will be able to assist you with the exchange procedure.

Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.

If your ticket is non-exchangeable, a new train ticket must be purchased.

To obtain a refund for a paper ticket/reservation, a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

You must mail us the original unused ticket for the refund to be processed. When you’ve returned from Europe, mail us back your train ticket. Please visit the Contact Us page on this site for further details.

If you didn’t purchase your train ticket online or are unable to initiate the refund online, please contact us using our Contact Us page for assistance. In most cases, for a refund to transpire, the associated reservation must be released before the train departure.
Q. Will the train cars be air conditioned/heated?

A. All European trains are fully heated and many are air-conditioned, as well.

Some regional trains servicing local villages for short distances may not have air-conditioning. In these situations, travellers are permitted to open the train windows.
Q. Can I choose a specific seat on a train when making my reservation?

A. At this time, it’s not possible to choose a specific seat on our website when booking a reservation.
Q. Where can I see the exchange and refund conditions of my train ticket?

A. When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.
Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

A. Unfortunately, print at station e-tickets may only be printed once from the kiosk. In the event of a lost ticket, go to a ticket counter and ask if they can reprint it. If they are unable to, a new train ticket will have to be purchased.

If you purchased the Rail Protection Plan™, you may be eligible for compensation.
Q. How can I track the status of my refund?

A. To check the status of your refund, you can visit our Contact Us page to send us a message. Please be sure to include your original booking number so that the refund request can be researched.

Refunds processed online for e-tickets are completed immediately. Emails received for e-ticket refunds will be processed on the next business day.

Refunds for paper documents cannot be completed entirely online because your original travel documents must be sent back to us. They will be processed within 1-2 business days after the documents are received by Rail Europe. Our Customer Relations team will contact you once your refund is processed.

Please note that once a refund has been processed, it will take 7-10 business days for it to reflect in your credit card account.
Q. Can I use more than one credit card to pay for my booking?

A. Yes. You can enter up to 10 different credit cards for a single purchase. At the time of payment, use the “Add additional card” button to display all credit card options. After entering each credit card’s information, you can modify the amount to be charged to each individual card. You’ll need to make sure that the total charged for all credit cards matches the total of your booking.
Q. Where can I store my luggage on an overnight train?

A. Luggage can be stored on a small luggage rack and any floor or bed space available. Keep in mind that this space is shared among all travellers occupying the sleeping compartment or couchette.
Q. I misplaced the printout of my print at home e-ticket. What now?

A. No problem. You can simply reprint your train ticket from any printer, as long as you can still access the pdf provided to you at the time of booking.

You can find links to the pdf in the confirmation email sent to you. Or if you’ve registered for an online account, you can access the booking in which the pdf link was contained in your dashboard.

The only exceptions are if you purchased a Thalys or NTV-Italo print at home e-ticket. Those pdf’s are sent in separate emails and can’t be retrieved online at this time.

If you request to have your train ticket reprinted at a station ticket window, there may be a local service fee.
Q. What’s the difference between a seat reservation and a train ticket?

A. A train ticket is a travel document that allows you to board a train for a journey, but does not necessarily guarantee an accommodation (seat/sleeper) assigned to you on board. A reservation guarantees you a specific accommodation on a specific train.

In many cases, train tickets are issued as combined ticket and reservation: you receive one travel document that indicates the specific train and seat assignment. This is the case for most high speed trains such as Eurostar, Thalys and TGV, as well as for night trains.

In some other cases, you may receive a train ticket and a separate travel document for your reservation.

By itself, a reservation can never be used to board a train. It must be used in conjunction with an open train ticket, as we’ve just described, or with a rail pass.
Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.

Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.

No other print at home e-tickets can be re-issued at the station.
Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

A. Yes. Even with your rail pass, you will need to make a reservation on any overnight train. Reservations are required for sleeping compartments, couchettes, and seats. Depending on where you’re traveling, the guidelines of the specific train and/or the type of rail pass you have, you may be entitled to purchase a reservation in place of a full price ticket.
You can search for overnight reservations directly on our website - just be sure to select the "I have a rail pass" option.
Q. Can I book group fares online?

A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.
Q. Should I buy my rail pass or train ticket before I leave for Europe?

A. Yes. We find that when traveling abroad, it’s always best to book before you depart from home. That way, you’ll arrive with the proper paper documents in-hand and avoid fully booked trains that can disrupt your travel plans. This is especially important during the summer months when trains in Europe tend to sell out quickly due to increased tourism.

Most trains can be reserved 90-days in advance of the day you’d like to travel. Again, it’s best to reserve as soon as possible to guarantee that you’ll have a seat on board.
Q. Are there ATMs on board?

A. While there are ATMs located in most major European train stations, there are none on the trains themselves.
Q. I'm looking to book a train on your site but I can't find it, why?

A. We know it can be frustrating when what you’re looking for is not displaying, let us help, as there could be several reasons for this happening.

1. It could be the case that it is too soon to book the train you wish to travel on. Typically, trains can be booked 3 months in advance. Of course, this can vary by carrier and time of year. Some trains have a longer booking horizon.

2. The train or fare you are looking for is not available. Depending on the time of year, time of day, or train you are looking for, it could be the case that there are no available seats for booking. If your travel dates are flexible, you can select an alternate travel dates to see if the train you are looking for displays.

3. Scheduled track work or maintenance could be scheduled for the day/time you are looking to travel. Carriers will close reservations for these scheduled dates, meaning they will not appear on our site to book.

4. Some trains are private lines or operated by carriers that do not allow other distributors to offer them. In these cases, tickets will need to be secured locally at the station.
Q. Do you offer student, family and/or senior discounts?

A. Yes. Rail Europe offers a wide range of train tickets and rail passes that provide discounts to children, youths, seniors or groups of people that travel together.

Discounted rates vary depending on the type of train ticket or rail pass you are purchasing, and are not always offered.

We do our best to provide you with the cheapest fares for your traveling party and get you the discounts you’re eligible for. This is why it’s important to accurately indicate the composition of your traveling party when requesting fares and schedules or rail pass prices from our website. You may also have to enter the age of certain travellers, so we can determine whether they’re eligible for certain age-related discounts.
Q. Why doesn’t my train ticket show my date or time of travel?

A. If your train ticket does not show a date or time of travel, most likely you have a point to point train ticket without a reservation. You can use your ticket on any train that doesn’t require a reservation, operating between the cities listed on your train ticket, and on any date within the validity period printed on the ticket.
Q. What should I do if the train is late?

A. It depends if you’re traveling with train tickets that include a reservation or with open tickets. If your train ticket includes a reservation, then it’s only valid for travel on the train for which it was issued. If the train is late, you’ll need to wait until it arrives.

If you’re traveling with open tickets you can decide to take another train, as long is it doesn’t require a reservation and travels the same route as the one for which your open ticket was issued.
Q. How far in advance can I buy my train ticket?

A. Train tickets can be purchased 60 to 180 days in advance, depending on your route of travel. Rail carrier policies vary, depending on when their schedules are available for sale.

For the best deals, purchase your train tickets three months in advance, if possible. But always book as far in advance as you can to assure the best price and to avoid your class of service being sold out (especially during peak travel season on high speed trains).
Q. What happens if my train crosses an international border during the night?

A. If you travel in a sleeper compartment, you provide the train attendant with your reservation voucher, rail pass or train ticket, and passport as you board. They can then take care of everything with conductors and customs officials so you can sleep uninterrupted.

If you travel in a regular train that just happens to cross the border at night, customs and border control officers may come directly to you and ask for your passport.

Please note that there will be no passport control (day or night) when traveling between countries that signed the Schengen Agreement. Not all countries belonging to the EU are part of the Schengen Agreement (e.g. Britain). On the flip side, some countries that are not part of the EU are part of the Schengen Agreement (e.g. Switzerland).
Q. What is the benefit of buying passes through the group department versus the web?

A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal? You’ll still receive all the applicable pass benefits as shown on our site; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.
Q. Can I exchange my train ticket after its date of departure?

A. Unfortunately, this is not possible. If a train ticket can be exchanged, it normally must be done prior to the first date of validity on the ticket or the train’s departure date. However, please consult the “after sales conditions” found on your confirmation email for exact exchange rules pertaining to the train ticket you booked.
Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.

Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.

No other print at home e-tickets can be re-issued at the station. Your best option is to find an internet cafe or self-service print shop where you can go online and print your e-ticket.
Q. How do I read my RENFE print at home e-ticket?

A. If you are traveling to Spain and have purchased a RENFE train ticket please be advised that RENFE train tickets are available in Spanish only. We offer a guide to assist you in reading your ticket.
Q. How are sleeping compartments kept secure?

A. Overnight trains have conductors on duty throughout the duration of the train ride. In addition, sleeping compartments have locks on the doors that you control.
Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

A. You can make a request for seat locations on the train for some trains, the option will be presented to you when you select a specific train ticket fare. Seat selections cannot be guaranteed, but will be taken into consideration when the reservation is completed. If confirming a seat preference is essential, please contact us prior to booking using the Contact Us page.
Q. How can I ensure that my traveling party is seated together?

A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.

Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.

If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.
Q. Can I get the address and phone number for the train station?

A. We offer specific train station information and maps with approximate locations of many of the most popular train stations in Europe.

In general, you’ll find that stations are centrally located and conveniently reached via public transportation and most airport-to-city links.
Q. Is dinner and/or breakfast included with my reservation on an overnight train?

A. When you travel on an overnight train meal inclusions vary depending on the train you are on, as well as what type of train ticket you have purchased. With the purchase of a Premier class ticket, you will generally get a meal on board the train. This meal is typically breakfast in the morning. Some trains will bring the meal to you in your compartment, while other trains will serve you breakfast in the restaurant car on board the train.

If you are not traveling in a First Class sleeping compartment, don’t worry, you won’t starve on board! Overnight trains all include a restaurant car, bar car or vending machine services containing hot/cold drinks and snacks. Most restaurant/bar cars are open until at least 1:00am. Additionally, you can purchase food before hopping on board the train and eat as you wish. Though not included with the price of your ticket, you can certainly find something to eat during the ride.
Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

A. Yes, but only when an e-ticket is offered for the train you want to take. If only a paper train ticket is offered, you’ll need (and want) to purchase your reservation(s) locally at the train station to avoid international shipping fees and delivery times.
Q. Can a reservation date on an overnight train be changed?

A. This is possible in some cases, but with the limited availability of overnight trains, please do it as soon as you can and at least 24-hours before the train’s departure. New reservations will be required when you reschedule. Make sure to check the fare rules for the reservation you’ve purchased so you’re aware of the exchange policies. If you’re already traveling in Europe and need to make a change, you may be subject to local service fees and/or upgrade charges.
Q. What should I do if my train ticket is lost or stolen?

A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.

If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.
Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

A. Some of the high traffic train stations in Italy, such as Milan Centrale, Rome Termini, and Florence Santa Maria Novella stations now have entry/exit gates. Access through these gates is exclusively reserved for ticket holders. It is suggested that you have your print at home or print at the station ticket ready to present upon arriving at these security gates.
Q. What do I do with my luggage?

A. Once on board you’ll need to find a place to put your bag(s). Small and medium sized bags typically fit on racks located above the seats. Larger suitcases and items can be stored in racks found near the train door entrance.

In addition, you’re responsible for your luggage. The railways assume no responsibility in case of loss or theft of baggage carried on board.

If you’re traveling on Eurostar, Thalys or a TGV, you’re limited to two large items per traveller (maximum 85cm in any one dimension), plus one small item of hand luggage. On most high speed trains there’s room for luggage above the seats and for larger items at the end of each coach.

Be advised that when traveling on Eurostar, Thalys or any French train, you must properly label your bag(s) with your first and last name. In general, it is a good idea to keep luggage tags on your baggage for easy identification.
Q. Where can I find more information about European train stations?

A. We offer valuable information on the most popular train stations in Europe. You can find a link to our Train Station page in the footer on any page on the website.
Q. How do I travel with a print at the station e-ticket?

A. All you need to do is print your actual train ticket at the station using a self-service kiosk prior to boarding the train. You can do this on the day of your travel, or anytime prior – but you can only do this at a train station.

The actual steps to print your e-ticket vary slightly from one country to another, but the general approach is the same: proceed to the self-service kiosk, enter your e-ticket confirmation code (also known as PNR) which is a letter code (or in the UK, 8 character alphanumeric code) that is unique to your trip, and follow the simple on-screen instructions.
Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

A. We recommend that you purchase your reservations as soon as possible, once you’ve determined which train journeys you’d like to take and what dates you’ll need them.

In most cases, rail carriers set aside a limited number of seats for stand-alone reservations. Once those seats have sold out, only regular full-fare tickets can be bought for the train. Because of the limited reservation-only inventory, these seats do in fact sell out, especially during peak travel seasons such as the holidays or summer. The cost difference between a stand-alone reservation and a full-priced ticket can amount to a hundred dollars or more. There’s nothing more frustrating than being unable to use your rail pass and having to buy a full priced ticket at significant cost. Therefore, we highly encourage you to lock down your reservation and make the most of your travel budget as soon as possible.

Also keep in mind that reservations can be purchased online from Rail Europe’s website and iPhone App. Many rail carriers do not sell stand-alone reservations through their website and in most cases, you will have to go in person to the rail station to buy your reservation when in Europe.
Q. How much luggage can I take on an overnight train?

A. There are usually no restrictions on the amount of luggage that may be brought on an overnight train, but there is limited space in the compartment to store the luggage. A small luggage rack and any floor or bed space must be shared among all travellers occupying a sleeping compartment or couchette.
Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

A. Fares for reservations may vary greatly from one train to another. Unfortunately, we have no control over these prices as they’re set by each individual railroad.

Trains that have higher priced reservations are typically high speed, international trains such as Thalys or Eurostar, as well as night trains.

Various factors are considered by rail carriers when pricing reservations for rail pass holders. These factors can include: the technology used by the train (high speed or regular speed), the types of tracks the train travels on and their associated maintenance cost, the range of services and amenities offered on board, possible tolls incurred by the carriers depending on the train routing (such as tunnel crossing tolls) and partnerships between rail carriers for the operation of cross border trains.

In addition, there are also specific costs associated with traveling on a night train that may include food for dinner and breakfast, as well as cabin maintenance costs (sheets, etc…). Since these costs are not associated with travel on day trains, day train reservations generally cost less.
Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

A. While you can purchase train tickets locally, it has been our experience that the earlier you book the more likely you are to get the best fares. The longer you wait, the more likely the cheaper fares will be sold out. By booking early, you can avoid a higher ticket price.

Buying in advance also can save you a lot of time. You won’t have to wait in line at the train station. And considering how precious your vacation time is, why not spend it relaxing instead of worrying about your next train ticket?
Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

A. Many train stations in the Netherlands and the Brussels Airport Station in Belgium now have platforms with entry/exit gates. To enter or exit from the train’s platform, you will need to pass through these gates that are controlled with a bar code reader.

Most paper tickets and e-tickets and all Eurail Pass covers have a square barcode which can be scanned at the entry/exit point of the platform. Just hold the bar code on your travel document to the scanner on the illuminated area on the gate and pass through the gate.

Some of the high traffic train stations in Italy, such as Milan Centrale, Roma Termini and Firenze Santa Maria Novella stations now have entry/exit gates. Access through these gates are exclusively reserved for traveller’s holding a ticket. It is suggested that you have your paper or electronic tickets ready to present upon arriving at these security gates.
Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

A. Unfortunately, once a booking has been finalized it’s being processed and we’re unable to alter it.
Q. Where do I my send train tickets and/or rail passes for refund?

A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.

Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.
Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

A. Your luggage will either be safely above you in a luggage rack, or at the end of your train car. These are the designated locations for luggage storage. You will be able to access your bags as needed.

You are responsible for your luggage. The railways will assume no responsibility in case of loss or theft of baggage carried on board.

Be sure to have luggage tags with your name and contact information securely attached in case you leave anything behind.
Q. Is there a fee to take luggage on a train?

A. In general, there are no luggage fees when traveling by train, however, some rail carriers do restrict the amount of luggage a traveller is allowed to bring, and any additional luggage may be subject to local fees.

On Eurostar, you’re permitted to carry two large bags and one small piece of hand luggage. If you have more than this, an additional fee may be required locally.
Q. How can I find the cheapest train tickets?

A. There are two ways you can ensure you get the best price. The most effective way is to book your train ticket(s) in advance. Many rail carriers operating high speed trains or night trains make a limited number of cheaper seats available for advance purchase. Once those seats have been sold or the purchase window has passed, prices go up. That’s why we recommend booking 60 to 90 days prior to the train departure, especially if you plan on traveling during peak season (summer and holidays).

The other way to ensure you get the best rate is to correctly indicate the composition and number of your traveling party when requesting your fares and schedules. This will allow us to determine eligibility for some reduced fares such as child, youth or senior fares when offered by the rail carrier.
Q. What other types of services are available at the station?

A. Most European train stations provide a variety of services, including currency exchanges, information desks, lockers for luggage, arrival/departure boards, restrooms, coffee shops, and gift shops. Some larger stations in larger cities have WiFi hotspots, lounges for business travellers, and restaurants and bars.

View our Train Station page to see specifics on a particular train station in Europe. The link can be found in the footer on any page on the website.
Q. I have my train ticket. Do I also need to buy a reservation?

A. Rail Europe train tickets usually include a reservation whenever possible. In other words, if you’re taking a train that requires a reservation, one will already be included with your train ticket from us. If you’re boarding a train that offers reservations but doesn’t require them, tickets sold on our website will include one, if available, at the time of booking.

For certain trains that offer reservations but don’t require them, it is possible that we do not include a seat reservation with your train ticket. This may happen when we don’t have access to those reservations, which can only be purchased locally. Rest assured that even if this is the case, your Rail Europe train ticket will still allow you to board and sit at any unoccupied seat.
Q. Are there lounges at the train station I can access with my Rail Europe tickets?

A. Some of the main train stations in larger European cities offer lounges. Access to lounges depends on the type of train ticket you have; generally a First class ticket is needed.

Trains that offer lounge access are:
Eurostar
Thalys
TGV
AVE
TGV Est
TGV International
Virgin
Alvia
Euromed
SJ High Speed
Altaria
Trenitalia International Night
Spanish Night Trains

To learn more about lounge access for any of the above trains, we encourage you to visit the product page for the train.
Q. What credit cards does Rail Europe accept online?

A. You can use an American Express, Diner’s Club, Discover, MasterCard, or Visa card on our website.
Q. Will French National Strike affect my travel?

A. A national strike impacting rail services in France has been announced between April 3 to June 30, 2018.  24 hours prior to the scheduled day of travel, verify by train number if that train is scheduled to be in service by following this link. Train number can be found on the train ticket or the booking confirmation.  If a train is impacted, and the traveller prefers not to travel during a strike day, please send all inquiries to Rail Europe through the Contact Us page or, if in France, go directly to a railway station and ask the local railway official for assistance. Please visit our dedicated national strike page for the latest updates on the situation in France.
Q. What should I do if I’m unable to print my e-ticket at the station?

A. First, make sure you’re entering the correct information in the self-service kiosk. You need to provide your e-ticket confirmation code, also known as PNR, which is a 6 character letter code (or an 8 character alphanumeric code for British e-tickets) that appears on your Rail Europe booking confirmation email. Any other booking reference (like the Rail Europe booking number) will not work to retrieve your print at station e-ticket.

Don’t attempt to retrieve your ticket using a different method of identification such as swiping a credit card. This will not work.

Although highly unusual, if you’re still unable to retrieve your ticket, go to the ticket counter and seek the assistance of a railway official. Make sure you know your e-ticket number.

If you’re still unable to retrieve your ticket, you may have to purchase a new train ticket. If possible, document the circumstances that prevented you from retrieving your e-ticket. If you purchase new tickets, make sure to keep a copy of the new tickets and the receipt.

Upon your return home, contact our customer relations department and write us a letter indicating what happened. Make sure to provide the new tickets you purchased and the receipt. We’ll review the matter and work things out with you.
Q. Do the train stations offer services to help carry my luggage?

A. Many train stations in Europe have self-service luggage carts that you can use to transport your luggage through the train station. These carts are usually coin-operated and when you return your cart, you’ll get your coin back.

It’s always best to pack light and anticipate that you will need to carry your own luggage. Only a few stations in Europe offer porter services. Also keep in mind that while some stations offer elevators and/or escalators, you may need to carry your luggage up or down stairs to reach the correct train platform.
Q. Seat Reservations are sold out for the train I want to take. What should I do?

A. If the train you’re planning to take requires a reservation and reservations are sold out, there are only two things you can do. Purchase a regular, full-fare ticket if those are still available, or try to travel on another train (later or earlier) that has reservations available.
Q. Can I bring my bike on board?

A. In general, bicycles can be taken with you as carry-on luggage, free of charge on just about any national or international train- if you put it in a bike bag. In the bike bag, the wheels, pedals and handlebars must be removed.

In addition, many European trains allow bikes in a special bike compartment for free or a small fee. If there is a fee, it’s typically about 5-15 Euros per journey. Bikes are typically permitted on local & regional trains in most countries, at least outside peak travel hours.

Many inter-city trains also allow bikes, however not in Spain. And in France only a few French TGVs allow bikes that aren’t in a bike bag. Some TGV-Lyria trains between Paris & Switzerland also allow bikes. Paris-Madrid & Paris-Barcelona night trains only allow bikes if they’re in a bike bag and if you & your fellow travellers occupy the entire sleeper compartment. Overnight Thello sleeper trains & daytime TGV trains between Paris & Italy only allow bikes in a bike bag. Thalys trains between Paris, Brussels, Amsterdam & Cologne only allow bikes in bike bags. Long-distance trains into Eastern Europe such as Cologne-Moscow, Bucharest-Istanbul or Budapest-Sofia only allow bikes in bike bags, primarily because these trains don’t have luggage compartments.

Lastly, some trains, primarily in the UK, will require advance reservations for bicycles. These reservations will need to be made locally at the station.
Q. Can I ensure that my traveling party will share a compartment on an overnight train?

A. Our booking system always attempts to book all travellers in the same compartment on overnight trains, as long as you submit your request for your entire traveling party at once.

Our ability to book all travellers in the same compartment ultimately depends on compartment availabilities on the train you’re booking. The earlier you make your reservations, the better the chance that everyone in your travel party will be in the same compartment.

If a compartment can’t be fully filled by the traveling party alone, some trains may need to separate you into gender-specific compartments. Therefore, if you are a traveling party of mixed gender – the way to ensure that you will be traveling together is to make sure that you book a compartment that you fill entirely.
Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

A. Sometimes, certain products within your booking are not available for confirmation at the time of booking and one of our Travel Consultants needs to manually confirm your booking. Once confirmed, we will contact you to advise it has been finalized and issued.
Q. Do I need to purchase a reservation and if I do, how do I book it?

A. To find out if the train you plan on taking requires travellers with a pass to purchase a seat reservation, use our reservation booking tool.

You can book most reservations from our website or mobile site, prior to your departure to Europe. In some countries, Greece and Portugal as an example, seat reservations are mandatory for some trains and can only be purchased locally.

If you’re already in Europe, you can still purchase your reservation from us as long as e-tickets are offered for the train you wish to travel on.

Browse our FAQ

Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

A. When you book your rail pass, you will need to provide us with your first and last name, exactly as they appear on your passport. The name you enter will appear on your rail pass and will be verified by a railway official when you activate the rail pass. In addition, some rail passes are pre-activated and require you to enter the first date of travel.
Q. What's the difference between a rail pass and a train ticket?

A. A rail pass and a train ticket are two completely different types of travel documents.

A train ticket is valid for a single journey between two cities. Many tickets also include a reservation, which mean that they are valid only for a specific train, on a specific date and at a given time. To learn more about tickets, read our article: tickets explained.

A rail pass, on the other hand, is good for travel in an entire geographical area (1 country, 2 countries or more). With it you can take as many train trips as you want within that geographical area, for as many travel days as you purchased, within a set period of time (the pass validity period).
Q. Does taking an overnight train mean using 2 travel days on my rail pass?

A. If you travel on a direct overnight train departing after 7:00pm and arriving after 4:00am, it’s only necessary to enter the date of arrival in the travel calendar, thereby using only one travel day. If you travel on an overnight train that departs after 7:00pm but has a change of trains or arrives before 4:00am, you will be required to enter both the date of departure and arrival in the travel calendar, using two travel days of your rail pass.
Q. Are there discounts available for rail passes?

A. Yes, many rail passes offer discounted options. The most common discounts are:
Child discount: Children between 4 -11 years of age usually travel for half the price of the regular adult rate. Most Eurail passes offer free travel for up to two children per adult pass holder.
Youth Discount: If you or anyone in your party is a traveller aged 12 to under 28 years of age on the first date of travel, discounted rates are available for certain rail passes.
Senior Discount: Seniors over the age of 60 are eligible for a discounted rate on certain rail passes.
Saver Discount: Small groups of 2 to 5 people traveling together are eligible for savings of about 15% on certain rail passes.
Group Discount: If you travel in a party of 10 or more, see our special group offers for a more customized travel solution.
Q. What language is spoken at the train station and on the train?

A. Typically at the train station and on board the train the local language is spoken. Announcements at the station and on board the train will be made in the local language of the departure station.
Q. What is the difference between a flexi pass and a consecutive/continuous pass?

A. A flexi pass is valid for a specific number of travel days to be used within the overall validity period of that rail pass. For example, 15 days of unlimited train travel to be used within a 2-month period. With this kind of rail pass, you can pick and choose any days (they don’t have to be consecutive) to travel within the rail pass’ validity period.

Continuous (or consecutive) rail passes such as the Eurail Global Pass, are valid for unlimited train travel during the whole duration of the pass’ validity period. In other words, with a 15-day Eurail Global Pass, you can travel for 15 consecutive days by train. Even if you don’t take the train each and every day, those days will be considered used.
Q. What do I do if my train goes through a country not listed on my rail pass?

A. If your train travels through a country not listed on your rail pass, even though the country of origin and country of arrival are covered by your rail pass, you need to purchase a ticket for the uncovered portion of the journey. We suggest doing this at a ticket counter in advance. You don’t need to buy a ticket for the entire journey, just the section not covered by the purchased rail pass.
Q. Why doesn’t my train ticket show my date or time of travel?

A. If your train ticket does not show a date or time of travel, most likely you have a point to point train ticket without a reservation. You can use your ticket on any train that doesn’t require a reservation, operating between the cities listed on your train ticket, and on any date within the validity period printed on the ticket.
Q. Where can I use my Swiss pass?

A. We strive to provide the most comprehensive European rail booking engine online. We have specific partnerships with most European railroads. These partnerships determine the extent to which we are able to provide complete and accurate schedules through our booking engine.

For many countries, our schedules match the complete offerings of the European train companies. But occasionally, some train companies do not load schedules for all local trains. Also, schedules for certain private trains may not be available through our booking engine.
Q. How do I have my train ticket endorsed to indicate it was not used?

A. If you will not be taking the train and have a train ticket that includes a reservation, contact us by phone or go to the ticket window before the train departure and have your reserved seat released, as a courtesy to other travellers. Request that the cancelled train ticket also be stamped “Not Used".

If a train is canceled by the railroads due to a strike, weather, or other issues, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time.

Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
Q. Does each journey I take require using a separate day of travel on my rail pass?

A. No. You can take as many train journeys as you want within one day and only use one day, as long as your last train ride arrives before 11:59pm.
Q. Can I purchase a rail pass when I'm in Europe?

A. In general, rail passes can only be purchased prior to your arrival in Europe and cannot be purchased locally. If you’re already in Europe and would like to purchase a rail pass, we may be able to assist you, please call us at 1-800-622-8600.

With international shipping, we can send your rail pass to Austria, Belgium, Denmark, England, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Scotland, Spain, Sweden, or Switzerland. The fee for orders sent to Europe is $40 USD or $45 CAD and delivery takes 3 to 7 Business days.
Q. How do I know the right rail pass and how many days I should purchase?

A. We provide simple tools on our site to help make finding the best products for your journey - easy! Our tools help you find both the most cost effective and logical travel solution for your travel needs.

Use our Interactive Rail Map to help you plan your journey, our site will then display available options to bring that journey to life with rail passes, train tickets, and even great add-on products that can truly enhance your experience. Enter the number of days you wish to stay in a particular city, and where you wish to travel next, and our system will provide you with the best options for your itinerary.

The more you know about the train rides you plan on taking, the better you’ll be able to research which trains are running, how long each of those rides take, whether or not you’ll be traveling on night trains, etc… All these factors determine how many travel days you’ll need on a pass.
Q. How far in advance can I buy my rail pass?

A. A rail pass can be purchased anywhere from 6 to 11 months prior to your first travel day. We advise you to check the specific conditions of use for the pass you are interested in.
Q. How do I connect between train stations in the same city?

A. There is often an easy connection by public transportation between train stations within the same city or town.
Q. What is the "validity period" of a rail pass?

A. The validity period of a rail pass is the time period in which you must complete your travels with your rail pass. This period is calculated from the date stamped on the rail pass by the railway official.

With a flexi pass this period is defined as a certain number of calendar months – typically one or two.

With a continuous day pass the validity period equals the number of travel days.
Q. How do I get a promo code?

A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.
Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

A. You can submit your rail pass for a refund. Please be advised that there is a 15% penalty. Only unused and unvalidated (non-activated) rail passes can be refunded. The pass must be returned to Rail Europe, along with a brief letter mentioning the original reference number of the booking. It’s strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

If you purchased the Rail Protection Plan™ and your rail pass is covered, you’re eligible to receive a credit for its entire value. No fee or penalty will be applied, and you can use this credit towards any future Rail Europe purchase within 2 years. Please read more about the Rail Protection Plan™ and for instructions on how to file a claim.

Please visit our Cancellation and Refunds page for more information.
Q. Where can I find specific information regarding the services offered on the train I'll be taking?

A. We try to provide you with as many details about your train trip as possible. When you’re searching for train fares and schedules, click on the train numbers listed on the results page. Choose the class of service you prefer to sit in and you’ll be able to see all onboard services offered.
Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

A. Although this is not typical, you may occasionally find some discrepancies between the train schedules shown on our website and the ones listed on a rail carrier’s website. This is generally due to the fact that the rail carrier has not yet made available its complete schedule range in the European train schedule database we use to populate our booking engine.

We continuously work with individual European railroads to establish partnerships that ensure our direct access to all inventories in order to provide you with the fullest range of travel options.
Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

A. The questionnaire (or travel report) on the ticket jacket containing your Eurail pass is a required survey used by the European railways to better understand how Eurail passes are used throughout Europe. A gift is offered by Eurail for completing and returning the questionnaire to the supplied address. Upon receiving the travel report, Eurail should send the free gift within 4-6 weeks.
Q. What is the 7:00 pm rule?

A. Overnight train journeys departing after 7:00pm and arriving after 4:00am without any change of train will count as one travel day. The date of arrival should be recorded on your rail pass.

Overnight train journeys departing after 7:00pm that arrive or involve a connection between midnight - 4am count as two travel days on your rail pass.
Q. Who is eligible to buy a rail pass?

A. Rail passes are available to anyone except residents of Europe, the United Kingdom, Morocco, Turkey or any of the countries of the former Soviet Union. If you’re a resident of these countries we can’t sell you our rail passes, but there are other similar options available to you such as the InterRail pass.
Q. What do I need to show to the conductor when traveling by train with a rail pass?

A. While traveling with a rail pass, you will need to show the conductor your pass. Be sure your pass is activated prior to boarding the train. For trains that require reservations, be sure to have your valid reservations ready to show the conductor, as well. Lastly, it is not uncommon for a conductor to request to see your passport, best to keep it handy.
Q. Can I print my rail pass at the station?

A. At this time, most rail passes are printed as a paper document and must be shipped to you prior to your departure to Europe. If a rail pass is offered as an e-pass this option will be offered at the time of booking. For rail passes offered as e-passes, you will need to print it out on paper prior to arriving at the train station..
Q. Can I add a friend to my existing rail pass?

A. Once a rail pass has been printed, another name cannot be added. We may be able to exchange the rail pass through our contact center, but exchange fees and penalties will apply. The only exception is if you bought the Rail Protection Plan along with your rail pass. In that case, you’re eligible to exchange your rail pass for a new one that includes your friend, without incurring any fee or penalty. You’ll just need to pay the additional cost of the rail pass for your friend.
Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

A. If you plan to travel on a high speed, scenic, or overnight train, you will need a reservation as many of these types of trains require them - even if you have a rail pass. Seat reservations guarantee you a seat on the train you wish to travel on. While additional fees apply, many trains offer reduced fares to passholders. When you reserve your train, be sure to check the box that states "I have a rail pass", this will allow our system to find the best fare possible for your journey.
Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

A. Yes, of course! However, everyone will need to sit in Second class. The rule is with a First class pass you can sit in either First or Second class, with a Second class pass you can only sit in Second class. If you wish to travel in First class and the rail pass you are interested in does not offer a First class youth option, you will need to purchase an adult pass for your youth traveller.

Be mindful if you intend to book seat reservations that you book in the class of service you intend to sit in. Once a reservation has been issued, you must sit in the seat that has been assigned to you.
Q. Can I sit in Second class if I have a First class rail pass?

A. Yes you can, provided there is an available seat. If you are traveling on a train that requires reservations, you can reserve your seat in Second class with a First class rail pass (subject to availability). Please note that there will be no refund given for the difference in fare.
Q. How do I find my train?

A. Finding your train is fairly simple. You’ll see large Departure and Arrival boards located in the center of most stations. Some stations also have TV monitors listing upcoming departing trains.

If you have a train ticket or rail pass with a reservation, simply match the train number and departure time on your reservation or ticket to the train number on the departure board. The platform number where you should go will be listed right next to it.

If you’re traveling with open train tickets or a rail pass and no reservation, then you don’t have a specific train and seat assigned to you. If you’ve done your research in advance, you probably already know the time and train number of the train you want to take, so just look for it on the board. If you decided to show up at the station with the intention of taking the first train departing for where you want, make sure to check with a station agent and find out if that train requires a reservation.
Q. Do I need to do anything to my train ticket before boarding the train?

A. If you purchased and received a paper train ticket in the mail, there is nothing further you need to do.

If you purchased a print at home e-ticket, be sure to print your ticket before you leave home and keep your train ticket safe and secure. For Italo tickets, just print your Rail Europe email confirmation which includes your unique e-ticket confirmation code(s). This e-ticket confirmation code along with your photo i.d. will be checked when on the Italo train.

If you purchased a print at the station e-ticket, you’ll need to visit a self-service kiosk to print your train ticket (remember, you’ll need the e-ticket confirmation code included on your invoice). When retrieving your e-ticket in France at an SNCF kiosk or in Italy at a Trenitalia kiosk, you will need to “stamp your ticket” (composter votre ticket as French say) prior to boarding the train. Should you have any problems, just ask the conductor of the train to do it for you when you board the train.
Q. Can I open the train windows?

A. If you’re traveling on a slower train you may have the option to open a window, depending on the age and configuration of the car. However, most modern rail cars are air-conditioned and you won’t have the option of opening the windows.

For safety reasons, high speed trains don’t offer the option of opening windows.
Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

A. We’re only able to sell train tickets/reservations for beds that will be filled by travellers. If you purchase “extra” beds in a compartment to occupy the space, the conductor can fill empty beds if space is needed, even if the whole compartment has been purchased. No refund is given if a conductor fills an “extra” bed.
Q. Will there be someone to help me find my reserved seat on the train?

A. Generally speaking, train cars and seats are prominently marked. If you have any trouble finding your reserved seat, one of the conductors on the platform or onboard the train will be able to assist you.
Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

A. If your travel is affected by circumstances beyond your control, such as a strike or mechanical problems, the railroad will often put in place measures to compensate travellers.

If a train is canceled by the railroads due to a mechanical issue and alternate transportation has not been offered or you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to Mechanical Issue” before the original train departure time.

Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

Please send the ticket to our Customer Relations department within 30-days from the train departure date so that they can process any applicable refund.
Q. What should I do if a strike has been announced in the country I’m traveling to?

A. Typically, a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either alternate train, or in some cases, bus transportation.

If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

This process will allow you to submit that train ticket/reservation for a refund. Please be sure that all refund requests are received by our Customer Relations department within 30-days of the train departure date.
Q. What happens if I don’t fill out my rail pass before boarding the train?

A. Those who travel with a rail pass in which the travel date is not filled in the travel calendar box risk payment of a full fare ticket and a fine.
Q. What types of sleeping compartments or accommodations are available on overnight trains?

A. There are Second class, First class, and on some overnight trains, Premier class accommodations.

In Second class, you can relax in a reclining seat, a ‘couchette’ that is a shared compartment with up to 6 beds, or a compartment with 3 to 4 beds.

In First class, you’ll share a more relaxing locking compartment with one or two beds and a wash basin in the compartment.

Lastly, on some trains, you can book a Premier class ticket for a great night of sleep with private, lockable accommodations for one or two, a private shower and toilet, and includes breakfast and on some trans, dinner.

Sleeping accommodations vary by train type and by route. Be sure to read the product details for the overnight train you’re interested in to see what that train offers in each class of service.
Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

A. Typically you will see a (1) or a (2) or the words “First” or “Second” or a combination of both on the outside of the train car indicating First or Second class. Once you board the train, you’ll notice that some trains have inside indicators for first or second class. Some high speed trains have headrest covers that state the class of service.

For certain high speed trains such as the Thalys, TGV, or Eurostar you’ll also find displays right on the platform indicating where each car of the train will be located for boarding. You can use this chart to find the mark on the platform corresponding to the car you would like to board. It is a good rule of thumb to arrive at the station early so that you can find the train and the right car matching the class of service on your pass or ticket.

And of course, you can always ask a railway official or conductor for assistance.
Q. If I arrive at the station early, will I be able to board my train?

A. You may be able to board the train early, but it depends on a few things…

First, early boarding may possible if you are boarding the train in the city from which it originates. If you are boarding a train on one of the stops along its routes, then the train won’t be in the station until a few minutes before the time indicated on your ticket.

Even if you are boarding in the very first city from which your train departs, the platform may only be indicated 15 minutes or so before departure. Though early, you may find yourself in the train station with no information as to which platform the train is located.

In any event, we typically advise you get to the station at least 30 minutes prior to departure. This way when your train is ready to board, you can hop on and take your seat without having to rush through the station.
Q. Do I need to do anything with my rail pass before boarding the train?

A. Yes. You will need to visit the ticket window at the train station before boarding your first train to activate your rail pass. A railroad official will enter the first and last day of validity on your rail pass and stamp your rail pass. You will have to show your passport, and the name on your rail pass will need to match it. Then, in case of a flexi-pass, for each day you use your rail pass you will need to enter the date in the designated travel calendar box on your rail pass. If you board a train and have not entered the date, when the conductor comes around to check your travel documents you may be subject to a fine and the payment of full fare ticket that will need to be paid in local currency directly to the conductor. Be sure to read all documentation that accompanies your rail pass prior to departure. The more you know about your rail pass, the more likely you are to avoid issues onboard the train.
Q. Will I be sharing my sleeping compartment with strangers?

A. If you book a reservation for a bed in a compartment that can accommodate more people than are in your traveling party, yes, additional people may be in the compartment. It’s also important to note that couchette accommodations are usually not gender specific.
Q. Are European trains "child friendly"?

A. Many European trains have baby changing facilities and/or family friendly play areas.

Intercités trains in France, some InterCity Swiss trains, InterCity Finnish trains and ICE trains in Germany offer play areas or dedicated compartments for families with children. The Austrian RailJet is even equipped with a movie theater especially for children.

Please note: If traveling on Eurostar, you should not travel in Premier class with children. This area is dedicated to and caters primarily to business travellers.
Q. I made a mistake when I ordered my rail pass. How can I correct it?

A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. If you catch the mistake and call us right away - prior to your rail pass being printed, we may be able to modify it for you. If you bought the Rail Protection Plan™ when you ordered your rail pass, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim.
Q. Are there shower facilities on board?

A. Onboard shower facilities vary by car equipment, operating carrier, and the class of service you’re booked in. You can view the details when you search for the train you wish to travel on.

In addition, there may be shower facilities at the rail stations. Typically, you will need to pay a fee to use these showers.
Q. Are there facilities on board for disabled travellers?

A. Special amenities for disabled travellers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).

Special equipment is also available for use by disabled travellers but must be reserved locally in advance. You can do this while you’re in Europe by inquiring at the train station or through your hotel concierge.

Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).
Q. Are there smoking and non smoking sections on trains?

A. Smoking is not permitted on any trains in Great Britain, Denmark, Ireland, Benelux (Belgium, Netherlands and Luxembourg), France, Hungary, Spain, Turkey, Italy, Switzerland, Austria, Germany, Norway, Sweden, or Poland.

Smoking is restricted on trains in Finland and the Czech Republic.

Smoking is also prohibited in lavatories and dining cars. And you must observe special regulations at stations where you usually find dedicated smoking areas or rooms.
Q. Can I board the train if I forgot my rail pass but have my seat reservation?

A. While you can board the train, the conductor will make you purchase a full fare ticket on-board, and you may be fined. It’s best to keep your rail pass in a safe place with all of your travel documents to avoid this situation!
Q. What is a Rail Pass?

A. A rail pass is a travel document that entitles you to travel on European trains in a specific geographic area (country/countries), for a specific number of days.

Be mindful that having a rail pass doesn’t necessarily mean that you can hop on any train at will, within the geographical area covered by your rail pass. Depending on the country, the type of train and the route, you may need to purchase seat reservations at an additional cost.

Lastly, rail passes are packed with additional benefits, also known as rail pass bonuses which can range from discounted shopping in retail stores, to preferential rates on other modes of transportation like ferry or bus, to rebates on hotel nights, reduced admission at museums attractions, and more.
Q. Can I share my rail pass with others (family, friends, or charity)?

A. No. Rail passes are strictly personal and non-transferable. A rail pass is valid only upon presentation of a passport. Therefore the name(s) printed on the rail pass must match the traveller’s identification.
Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.

Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.
Q. Do I need to show my passport to board the train?

A. If you’re traveling with a rail pass and this is your very first train trip, you’ll need to present your passport to the railway official at the ticket window to activate your pass, before you board the train.

Please note that there will be no passport control (day or night) when traveling between countries that signed the Schengen Treaty. Not all countries belonging to the EU are part of the Schengen Treaty (e.g. Great Britain, Ireland). On the flip side, some countries that are not part of the EU are part of the Schengen Treaty (e.g. Switzerland, Norway).
Q. I have a question about my promo code. Who should I contact?

A. Please contact us via our Contact Us page with any questions about promo codes.
Q. Can a rail pass be issued as an e ticket or e pass?

A. At this time, most rail passes are printed as a paper document and must be shipped to you prior to your departure to Europe. If a rail pass is offered as an e-pass this option will be offered at the time of booking. For rail passes offered as e-passes, you will need to print it out on paper prior to arriving at the train station.
Q. I want to refund my rail pass. How do I proceed?

A. If you have an unused, unvalidated rail pass that you would like to submit for a refund, please visit our Cancellation and Refunds page. Be sure to review the refund and exchange policies for your rail pass prior to purchase so you are aware of any penalties or return fees.

When you are ready to mail your rail pass to us for a refund, it is strongly recommended that you send these documents by some type of traceable mail for proof of delivery.
Q. What if I have a group of 10 or more purchasing rail passes?

A. Please contact our Groups Department who can arrange customized travel solutions perfect for your travellers.
Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

A. We suggest advising the conductor as soon as possible of the situation and purchase the required reservation. If you’re traveling on a train that requires a reservation you could be fined.
Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

A. If your train doesn’t travel due to a delay or strike, please have your train ticket stamped “Not Used due to Strike” by a railway official at the origin station and return it to our Customer Relations department within 30-days from the train departure date.

For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window.

Important: If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
Q. Are there restrooms on the train?

A. Yes! Restrooms can be found on all trains in Europe. Restrooms are easily accessible on all trains and are frequently marked with the letters WC (Water Closet). They’re usually found at the front or back of each train car and typically include a sink, toilet, and locking door.
Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

A. It’s perfectly fine, but the traveller who didn’t travel will still use a travel day on their pass.

If you’re all traveling on the same day, but split up and take different trains, those not carrying the pass will need to buy separate train tickets.
Q. What does “Activate my rail pass mean and how do I do it?

A. Activating your rail pass officially begins the clock on its travel period. This is done by having a railway official stamp and date your rail pass. Simply visit the ticket window at the train station before boarding your first train to have your pass activated. Most rail passes must be activated within 11 months of the purchase date. Boarding a train without activating your rail pass you risk being fined by the conductor.
Q. What should I do If I've already bought my rail pass, and now want to add another country?

A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. Depending on how much you plan to travel in the additional country, it may be more cost effective to purchase regular train tickets for those trips.

The only exception is if you bought the Rail Protection Plan™ when you ordered your rail pass. In this case, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim.
Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

A. If the wrong date is written in the travel calendar box, you will need to enter the correct date in the next travel calendar box. Unfortunately, once the date has been entered in the travel calendar box, it cannot be corrected and there’s no way to recover that travel day on the rail pass. Be very careful when filling out the date on your rail pass as mistakes cannot be corrected. An altered travel date could be viewed as an attempt of fraud and could lead to fines or other penalties.
Q. How do I use the bonuses that come with rail passes?

A. Rail Pass travel bonuses must be redeemed locally.

There are two types of bonuses. Free bonuses (such as a free airport transfer) require the use of a travel day on your pass. If all travel days have been used on your rail pass you will not be able to take advantage of any more free bonuses. Discount bonuses do not require you to use a travel day, but do require that your pass still be within its validity period. In other words, even if you’ve used up all your days on a pass, you can still claim discounted bonuses as long as the pass validity period has not expired.

The exception to this rule is the Swiss Travel Pass. Although a discounted bonus doesn’t require you to use a travel day on your Swiss Travel Pass, the pass must still be valid and you must not have used up all your travel days.
Q. Can I use my rail pass on any train within its area of coverage?

A. In general, yes, but there are some exceptions and a few rules to keep in mind.

First, be mindful that some trains (such as high speed, scenic, and night trains) require rail pass holders to purchase reservations at an additional cost.

For international train journeys, be sure that your rail pass covers the country of departure, country of arrival, and any countries through which your train will travel.

Lastly, some private rail lines in certain countries don’t offer reservations for rail pass holders and don’t accept rail passes. In these cases, you can purchase a train ticket locally for the desired journey.
Q. Can I sit in First class if I have a Second class rail pass?

A. In general, you cannot travel in first class with a second class rail pass.

In certain cases it may be possible to purchase an upgrade for your trip, you can visit the ticket window at your departure train station prior to boarding your train.
Q. What is a travel day on a rail pass?

A. A travel day on a rail pass is a 24-hour period, from midnight to midnight, during which you can take as many train journeys as you desire. Since rail passes use calendar days, journeys within 24-hours of each other but on different days will count as two travel days.
Q. Do rail passes cover commuter trains or airport shuttle trains?

A. The best-selling Eurail Global Pass offers unlimited, 1st Class train travel in 24 European countries: Austria, Belgium, Croatia, Bulgarian Denmark, Finland, Czech Republic, Germany, Greece, France, Ireland, Italy, Hungary, Netherlands, Norway, Luxembourg, Romania, Slovenia, Portugal, Slovakia, Switzerland, Spain, Sweden and Turkey. Choices range from 15 consecutive days to 3 months of travel or 10 and 15 flexible days within a 2-month time period, plus money-saving Eurail Global Pass bonuses.

The Eurail Select Pass provides unlimited train travel for the duration you select in your choice of any 3, 4 or 5 countries that border each other, as well as attractive bonuses. Select from Austria, Benelux (Belgium, Luxembourg, and the Netherlands), Bulgaria/Serbia/Montenegro, Croatia/Slovenia, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Republic of Ireland, Italy, Norway, Portugal, Romania, Spain, Sweden, Switzerland and Turkey.
Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

A. You will need to book a rail pass for each adult and child. In the case of a saver pass, it’s one rail pass with each traveller’s name listed on the pass. Some rail passes offer free child discounts, the children need to be added to the rail pass at the time of booking, there will be no charge incurred for them, however. While a child under 4 years of age and sharing a seat with an adult does not need to book a rail pass. If the child will occupy his/her own seat, a rail pass must be purchased for them, as well as a reservation when needed.

Browse our FAQ

Q. How do I book a train ticket on your site?

A. We have an easy-to-use booking form right on the homepage of our site. Simply enter your departure and arrival cities, the date you’d like to travel, approximate time of day, and number of passengers. If you have a rail pass, be sure to check the "I have a rail pass" box so that we can search the best fares for your journey.
Q. Will French National Strike affect my travel?

A. A national strike impacting rail services in France has been announced between April 3 to June 30, 2018.  24 hours prior to the scheduled day of travel, verify by train number if that train is scheduled to be in service by following this link. Train number can be found on the train ticket or the booking confirmation.  If a train is impacted, and the traveller prefers not to travel during a strike day, please send all inquiries to Rail Europe through the Contact Us page or, if in France, go directly to a railway station and ask the local railway official for assistance. Please visit our dedicated national strike page for the latest updates on the situation in France.
Q. Why do some German station names have extra characters in the station name?

A. In a few circumstances, German station names are listed with extra characters extended after the official station name. They are of no concern for travellers, and can be disregarded.

Examples:

Muenchen Hbf Gl.27-36 = Munich Main Train Station
Koeln Messedeutz11-12 = Cologne Messe Deatz Station
Berlin Hbf (Tief) = Berlin Main Train Station
Q. Can I get off the train and get back on later using my train ticket?

A. In most cases, this is not possible. Train tickets that include a reservation are only valid for a single ride on the train for which the reservation was issued. While stepping off the train is possible if the train makes intermediary stops, you wouldn’t be allowed to resume your trip by boarding another train with the same ticket. Your train ticket is only valid on the train printed on it.

Open train tickets may be the exception. They can allow you to hop off and back on another train on a given route to continue your itinerary, as long as that new train doesn’t require or offer reservations. Special conditions do apply for breaks on regional trains, so it’s a good idea to confirm locally.

If you’re traveling with an open ticket and a reservation for your original train, you forfeit that reservation for the remaining part of your journey when you hop off. You may hop back on another train that doesn’t require a reservation, but you’d essentially be traveling with an open train ticket only and not have a reserved seat. Again, special conditions do apply for breaks on regional trains, so it is a good idea to confirm locally.
Q. What is the benefit of buying passes through the group department versus the web?

A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal? You’ll still receive all the applicable pass benefits as shown on our site; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.
Q. Can I choose a specific seat when booking a train ticket?

A. At this time, we are unable to offer this service. Unlike airlines, most rail carriers do not offer the possibility to select your specific seat.
Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

A. While all train tickets issued by Rail Europe should be accepted onboard the train, if you should run into any issues, be sure to ask the conductor to stamp your Rail Europe ticket "Not Used" with a written note explaining why this ticket could not be accepted by a railway official. You will want to keep that ticket safe and upon your return home, you can send the original ticket, any replacement tickets and receipts, and a brief letter of explanation to our Customer Relations team.

Please use the Contact Us page to get more information regarding a refund.
Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

A. Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department. The claim will be reviewed to see if we are able to provide compensation depending on the European railroads’ policies. Please send us a message using the Contact Us page on our site.
Q. Why are e tickets not available for certain trips?

A. Availability of e-tickets depends on two factors: whether the rail company operating the train offers e-ticketing, and if it does, whether Rail Europe was granted technical access to their inventory to enable e-ticketing on their behalf.

Not all European rail companies offer e-tickets. But when they do, we work with them to make this option available on our website. And we’ll continue to do so in order provide more e-ticket options for your convenience.
Q. What ways can a train ticket be issued? Paper? e tickets?

A. There are potentially three ways to receive European train tickets.

Paper tickets: the rail pass or train ticket is physically printed at the Rail Europe fulfillment center and shipped to you.

Print at home e-ticket: the train ticket may be issued as a PDF which may either be emailed to you directly, or retrieved via a web link that is communicated to you at the time of purchase, depending on the rail carrier. You must print the PDF from a computer printer on any regular paper prior to boarding the train. Some e-tickets are delivered with a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide this e-ticket confirmation code along with your id to the conductor on board the train.

Print at station e-ticket: you will receive an e-ticket confirmation code (also known as PNR or Passenger Name Record) on your confirmation email, as well as a link to detailed instructions for retrieving your ticket. Use this e-ticket code at a self-service kiosk located at the train station in Europe to print out your actual ticket, prior to boarding the train.

Print at home e-ticket and print at station e-ticket are “electronic” delivery methods requiring no physical shipment to you. This means we can issue you an e-ticket whether you’re still at home or already in Europe.

Please note that all three methods are not always offered for a given train ticket. In fact, many tickets only support one of these issuance methods.
Q. Can I book group fares online?

A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.
Q. Are there discounts on train tickets?

A. Yes. Discounts are available for select train tickets. some rail carriers offer advance purchase discounts for those who like to book early. In addition, youth, child, and/or senior discounts are offered by some European rail carriers. When you begin your ticket search, be sure to enter in any applicable passenger data so that we can provide you with the best fares for your journey.
Q. Do I need to buy a train ticket for children or infants?

A. In general, any traveller that will occupy a seat will need to have a train ticket. Children under the age of 4 may travel on your lap, though the exact age can vary by rail company. If you want them to have a reserved seat on a train, that offers or requires a reservation, you would need to pay the same price as an older child on most trains.
Q. How long are train tickets valid for?

A. It depends if you have a ticket with a reservation or a point to point train ticket.

Point to point train tickets are valid within 15 days from the first day of validity printed on the ticket. You can travel with your train ticket on any date within the validity period (however, remember: separate reservations may be necessary, depending on the route).

Tickets with reservations are only valid for the train for which the reservation was issued, on that specific travel date and time of travel.
Q. What is a Diabolo fee?

A. The Diabolo fee is a supplement for utilizing the trains in and out of the Brussels Airport Station in Belgium. This nominal fee can be paid at the station or on board the train.
Q. Do you offer e-tickets?

A. Yes, on certain rail lines. There are two types of e-tickets:
Print at home and Print at the Station

Let’s begin with Print at Home e-tickets, of which there are 3 different types.

The first type of e-tickets are those issued as a PDF’s which will be emailed to you and can be downloaded via a link contained in your Rail Europe email confirmation. You must print the PDF (using a printer) and bring your ticket with you to board the train.

The second type of e-tickets are those that are individually emailed to you. You must print the email (using a printer) and bring it with you to board the train – this is your train ticket. Each ticket will be in a separate email, so if you booked more than one ticket, please be sure you print all tickets that were emailed to you.

The last type of e-tickets are those which have a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide the e-ticket confirmation code along with your id to the conductor on board the train.

Next, Print at the station e-tickets!
You will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email, which you then enter into a self-service kiosk at the train station in Europe to print out your actual train ticket.

Use this e-ticket confirmation code at a self-service kiosk at the train station to retrieve your ticket. Not all rail lines offer these e-ticket options. Once you have selected a ticket on our website, you’ll be able to choose from its available methods of issuance at checkout.
Q. I missed my train. What should I do?

A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.

If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.

If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.

Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.
Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

A. For most trains, the price quoted is based on “live” availability, however, for certain trains we cannot check fare availability at the time of quotation due to the technical limitations of the international rail distribution system. Therefore, we use a stored price to build your quote, based on previously confirmed fares for the trip you requested.

In rare cases, we find out that the fare used for quoting your trip is no longer available upon confirming your reservation. At that time, we receive a new price from the system based on that very moment’s availability.

Unfortunately, due to these same technical limitations, we are unable to update the stored price for a specific train, even if we find out at the time of confirmation that a fare is no longer available.

Rest assured that we’re working actively to ensure that all prices quoted to you are based on live availability and limit the usage of stored prices for quotation purposes.
Q. Do the prices quoted on the website include all fees and taxes?

A. Fares quoted in our booking engine do not include fees. Depending on the booking delivery method you choose some fees may apply, like a delivery fee, and a processing fee. All fees will be visible to you during checkout. Rail Europe does not collect sale tax on products sold on our sites.
Q. Do you offer discounts on tickets for groups?

A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.
Q. How do I get a promo code?

A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.
Q. What language is spoken at the train station and on the train?

A. Typically at the train station and on board the train the local language is spoken. Announcements at the station and on board the train will be made in the local language of the departure station.
Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

A. For most trains, the price quoted is based on live availability from current seat inventories. However, for some trains, we cannot check fare availability at the time of quote due to technical limitations of the international rail distribution system. Therefore, we use a cached price to build your quote, based on generally available fares for the trip you requested.

While rare, sometimes, we find out that the fare used for quoting your trip is no longer available as we’re trying to confirm your reservation. This is when the system gives us the new price based on that very moment’s availability. This explains why you may receive a message advising you that the price has changed from the original quote.

Unfortunately, we are unable to honor the original fare that was displayed online. As mentioned in our terms of use, schedules listed in our booking tool are subject to change depending on availability, and final fares will be confirmed upon purchase.
Q. Can I exchange or refund my rail pass while in Europe?

A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details. Exchanges and refunds for rail passes cannot be performed locally at the train station.

Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.
Q. How can I track the status of my refund?

A. To check the status of your refund, you can visit our Contact Us page to send us a message. Please be sure to include your original booking number so that the refund request can be researched.

Refunds processed online for e-tickets are completed immediately. Emails received for e-ticket refunds will be processed on the next business day.

Refunds for paper documents cannot be completed entirely online because your original travel documents must be sent back to us. They will be processed within 1-2 business days after the documents are received by Rail Europe. Our Customer Relations team will contact you once your refund is processed.

Please note that once a refund has been processed, it will take 7-10 business days for it to reflect in your credit card account.
Q. Are the fares offered on your website based on live availability?

A. Yes, in most cases. The fares displayed on our website are based on current seat availability at the time you requested the fares and schedules for your journey. our booking engine has a direct link to the inventory of many European rail carriers including SNCF, Eurostar, Thalys, DB, Trenitalia, RENFE, the UK’s Association Of Train Operating Companies, and more.

There are some routes which we can only display a cached price at the time of quotation, based on generally available fares for those trains. Actual confirmation of space and fare occurs upon completion of your order. If there are any issues, you’ll be contacted.
Q. How far in advance can I purchase a train ticket?

A. Train tickets can be purchased in a booking horizon of 30 to 180 days in advance of a journey. This booking horizon depends on the route and each rail carrier’s policy.

In order to take advantage of the best prices and availability, always book as far in advance as possible. It’s particularly important to book early during peak travel seasons to ensure you can travel on the date you wish.

Please note – when planning a journey you can always enter a date within 30 days of today to view general travel times and ticket fares.

Booking horizon by country (in advance of the date of travel):*

Austria - 90 days
Balkans - 60 days
Benelux (International) - 90 days
Croatia/Slovenia (International) - 90 days
Czech Republic (International) - 60 days
Denmark - 60 days
Finland - 60 days
France - 90 days
Germany - 180 days
Great Britain - 75 days
Hungary (International) - 90 days
Italy - 120 days
Montenegro/Serbia - 90 days
Norway - 90 days
Spain - 60 days
Sweden - 180 days
Switzerland - 90 days
Poland (Domestic) - 30 days
Poland (International) - 60 days
Romania (Domestic) - 30 days
Romania (International) - 90 days
Russia - 45 days

Booking horizons for the major train lines or carriers (in advance of the date of travel):*

Allegro - 60 days
ATOC Britain - 90 days
Berlin-Warsaw Express - 60 days
DB - 180 days
Eurostar - 180 days
France-Freiburg (Breisgau)TGV - 90 days
France-Germany High Speed - 90 days
France-Italy TGV - 90 days
France - Russia - 60 days
France-Spain High Speed - 119 days
Germany-Italy Day - 120 days
Hungarian Trains - 90 days
ICE - 180 days
Lusitania - 60 days
Lyria - 90 days
NTV Italo - 120 days
RENFE - 60 days
Romanian Night Trains - 90 days
Thalys - 90 days
Thello Night - 120 days
Tolstoy - 60 days
Trenitalia (Domestic) - 120 days
Trenitalia (International) - 120 days

*Subject to change.
Q. How can I tell whether or not I have a reserved seat on board?

A. To tell if you have a reservation, first see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open train ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.

If you received only one document, see if it also indicates a seat number and car number. If so, your train ticket includes a reservation.
Q. Where do I my send train tickets and/or rail passes for refund?

A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.

Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.
Q. Can I get a refund for unused days on my rail pass?

A. No. Partially used rail passes cannot be refunded. Only unused rail passes that have not been activated are eligible for a refund within the allowed time frame.
Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

A. Don’t worry – the word “coach” on the ticket is another word for train car. It doesn’t mean you’ll be traveling in “coach” class.
Q. What constitutes a group?

A. Ten or more people traveling together constitutes a group.
Q. Does my train ticket include a seat reservation?

A. Rail Europe tickets include a reservation whenever possible. To tell if you have a reservation, see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.

If you received only one document, you should also see if it indicates a seat number and car number. If so, your ticket includes a reservation.

The only case where you may not have a reservation with your ticket is if you received an open ticket. With these tickets, you can simply hop on any non- reservable train that travels on the route for which you bought your ticket.
Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

A. If you selected the paper delivery option, then yes – the travel documents you receive from us in the mail are your actual train tickets. Do not lose them, because we cannot replace them.

Only the original paper ticket will be accepted onboard the train. No other document such as a print out of the email invoice can be used in lieu of the original paper train ticket.
Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

A. The answer depends on what type of ticket was issued for your journey. In most cases, we issue tickets that include a seat reservation whenever required or possible. If your tickets include a reservation, you will need to board the train for which the reservation was issued.

If you were issued a train ticket without a reservation, then yes - you can board any train traveling between the cities for which your ticket was issued. It is always advisable to inquire at the train station whether or not a reservation is needed for the train you intend to board. There are certain countries that we cannot issue reservations for: Portugal, Greece, Hungary, Romania, and other Balkan nations. Reservations may be required but will need to be purchased locally.

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Q. I have a question about my promo code. Who should I contact?

A. Please contact us via our Contact Us page with any questions about promo codes.
Q. How do I use a promo code?

A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.
Q. My promo code is not working. What should I do?

A. If for any reason you experience an issue with your promo code, please verify that all criteria are met for the code to be valid (dates, booking minimum, products, etc.). If all of this seems correct, make sure you’re using the correct code. If you received your code in an email, sometimes it’s best to copy and paste the code to avoid typographical errors.

If you continue to have trouble, get in touch with us using our Contact Us page.
Q. The promo code I have expired. What can I do?

A. We’re sorry, but once a promo code has expired, it’s unusable. You will need to proceed without the promo code to complete your booking.
Q. How do I get a promo code?

A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.
Q. How do I use a Rail Europe Gift Card?

A. Simply use the Gift Card code that was provided by Rail Europe on your certificate. Enter this code on the delivery page during checkout. Note: the full dollar value of the Gift Card doesn’t need to be used all at once; you will be sent a new Gift Card code for any remaining balance.

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Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

A. Although the Rail Protection Plan™ doesn’t allow you to get reimbursed in case your trip is cancelled, you may be eligible to receive an in-store credit. That in-store credit will be good for two years (from the date the credit is issued) towards your next booking, for the full value of the products covered. You can choose to receive this credit toward a future booking or to request to have your tickets refunded per the after sales policies of the products booked.

If you choose to forego the in-store credit and opt for a refund, the regular exchange and refund rules of your products will apply, and you will be subject to the regular carriers penalties, if applicable, in addition to the Rail Europe booking fee.
Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

A. Only some train tickets are eligible for reimbursement due to strikes. Please send your tickets back to our Rail Europe office at the address included in the Rail Protection Plan™ documentation that accompanied your train tickets or rail pass, and include the traveller’s Request Form.

A European railway official at the station must have stamped the train ticket indicating it was not used due to a rail strike. Requests for refunds of printed e-tickets in relation to a rail strikes must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement can be e-mailed to customerrelations@raileurope.com, prior to the train departure date.

Notice of any refund request in relation to a strike must be given within thirty 30 days of your return from Europe. Rail passes are generally not eligible for a refund in cases of a strike under the Rail Protection Plan™.

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Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

A. Only some train tickets are eligible for reimbursement due to strikes. Please send your tickets back to our Rail Europe office at the address included in the Rail Protection Plan™ documentation that accompanied your train tickets or rail pass, and include the traveller’s Request Form.

A European railway official at the station must have stamped the train ticket indicating it was not used due to a rail strike. Requests for refunds of printed e-tickets in relation to a rail strikes must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement can be e-mailed to customerrelations@raileurope.com, prior to the train departure date.

Notice of any refund request in relation to a strike must be given within thirty 30 days of your return from Europe. Rail passes are generally not eligible for a refund in cases of a strike under the Rail Protection Plan™.
Q. Are all products eligible for Rail Protection Plan™ coverage?

A. Rail passes, train tickets, reservations, and select city passes and tours are eligible for Rail Protection Plan™ coverage.

All other categories of products including hotels and select activities are not eligible for coverage at this time. Please read the detailed Rail Protection Plan™ policy for more information.
Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

A. One of the greatest benefits of the Rail Protection Plan™ is that it provides you with the total flexibility to change your train ticket or rail pass – regardless of its refund/exchange policy- no questions asked. With the Rail Protection Plan™ you’re also protected in the event of a railroad strike, or the loss or theft of paper tickets or rail passes.
Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.

You must file a police report within 24 hours of the incident.
You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.

Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.

If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.
Q. What is the Rail Protection Plan™?

A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.
Q. How do I request an exchange through the Rail Protection Plan™?

A. To apply for an exchange under the Rail Protection Plan™, please contact us via our Contact Us page. Rail passes/train tickets/reservations/city passes/tours may be exchanged for the same or new products.
Q. Are there luggage handling services at the station for groups?

A. Yes, luggage handling is offered at select train stations in Europe. Please contact our group department for more details.
Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

A. Although the Rail Protection Plan™ doesn’t allow you to get reimbursed in case your trip is cancelled, you may be eligible to receive an in-store credit. That in-store credit will be good for two years (from the date the credit is issued) towards your next booking, for the full value of the products covered. You can choose to receive this credit toward a future booking or to request to have your tickets refunded per the after sales policies of the products booked.

If you choose to forego the in-store credit and opt for a refund, the regular exchange and refund rules of your products will apply, and you will be subject to the regular carriers penalties, if applicable, in addition to the Rail Europe booking fee.
Q. Can I customize my group trip (meals on board, train station transfers)?

A. We love groups, and we do everything we can to make the experience as pleasurable as possible. We offer onboard catering, motor coach transfers to and from the train station, as well as luggage handling at select stations. For more information fill out our Group Quote form and a dedicated group consultant will respond to your request.
Q. Who should I contact to book travel for a group of 10 or more people?

A. For groups of 10 or more traveling together please fill out our Group Department form for assistance. If you know what you’re looking for, you can also request a quote online from our Group Department.
Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

A. Whether your group is looking to book an exclusive carriage on a scheduled train for their sole use, or wishing to charter an entire train, we can arrange it. Simply fill out a Group Quote form and one of our dedicated group consultants will respond with a quote to fit your groups’ needs.
Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

A. In general no – the Rail Protection Plan™ doesn’t provide specific coverage for rail passes, city passes, or tours in the event a strike occurs during your travels.

During a strike, there are usually trains that operate along all routes, as well as substitute buses. While you may not be able to take the exact train you were planning on using, there are usually trains or some other method of transportation that can get you to where you need to go.

In case a severe strike occurs that significantly prevents you from using your pass as intended, you may contact our customer relations team. We will review your particular circumstances and may provide compensation, if appropriate.

Browse our FAQ

Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

A. In general no – the Rail Protection Plan™ doesn’t provide specific coverage for rail passes, city passes, or tours in the event a strike occurs during your travels.

During a strike, there are usually trains that operate along all routes, as well as substitute buses. While you may not be able to take the exact train you were planning on using, there are usually trains or some other method of transportation that can get you to where you need to go.

In case a severe strike occurs that significantly prevents you from using your pass as intended, you may contact our customer relations team. We will review your particular circumstances and may provide compensation, if appropriate.
Q. How do I request an exchange through the Rail Protection Plan™?

A. To apply for an exchange under the Rail Protection Plan™, please contact us via our Contact Us page. Rail passes/train tickets/reservations/city passes/tours may be exchanged for the same or new products.
Q. Are all products eligible for Rail Protection Plan™ coverage?

A. Rail passes, train tickets, reservations, and select city passes and tours are eligible for Rail Protection Plan™ coverage.

All other categories of products including hotels and select activities are not eligible for coverage at this time. Please read the detailed Rail Protection Plan™ policy for more information.
Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.

You must file a police report within 24 hours of the incident.
You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.

Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.

If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.
Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

A. One of the greatest benefits of the Rail Protection Plan™ is that it provides you with the total flexibility to change your train ticket or rail pass – regardless of its refund/exchange policy- no questions asked. With the Rail Protection Plan™ you’re also protected in the event of a railroad strike, or the loss or theft of paper tickets or rail passes.
Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

A. Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department. The claim will be reviewed to see if we are able to provide compensation depending on the European railroads’ policies. Please send us a message using the Contact Us page on our site.
Q. Can I exchange or refund my rail pass while in Europe?

A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details. Exchanges and refunds for rail passes cannot be performed locally at the train station.

Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

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Once in Europe

Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

Q. Do I need to tip the train staff?

Q. How can I check to see if food is served on a particular train?

Q. Can I bring food and drinks on board?

Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

Q. How do I get a promo code?

Q. What should I do if I missed my scheduled train? Can I take the next one?

Q. Is there onboard medical help in case of emergency?

Q. Where do I find my booking number?

Q. What do I do if no one comes to check my train ticket or rail pass?

Q. I want to refund my train ticket. How do I proceed?

Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

Q. Can I change seats after the train departs?

Q. Can I book a rail pass and a seat reservation at the same time?

Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

Q. I missed my train. What should I do?

Q. How early should I arrive at the train station?

Q. How can I exchange my Trenitalia ticket?

Q. Can I still buy train tickets from you once I’m in Europe?

Q. If my train crosses a border, will I need to show my passport to the conductor?

Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

Q. Do you offer discounts on tickets for groups?

Q. How can I book an itinerary with multiple cities?

Q. Are lockers and luggage storage services available at the train station?

Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

Q. How much luggage can I take on the train?

Q. When I board the train, can I sit anywhere I want?

Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

Q. How do I use my Italo print at home e-ticket for travel in Italy?

Q. I just placed a booking and realized I made a mistake. How can I make changes?

Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

Q. What information do I need to provide in a booking to purchase with Rail Europe?

Q. Can I print my train ticket at the station?

Q. Where can I find my e ticket number or e ticket confirmation code?

Q. Do you offer maps of European train stations?

Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

Q. Will the conductor take my passport?

Q. What are the fees associated with getting a train ticket refunded?

Q. Can I bring my pet on board?

Q. Is there WiFi onboard?

Q. Are train tickets exchangeable and refundable?

Q. What food and drink options are on board?

Q. What constitutes a group?

Q. Is it possible to have travellers of different genders in the same sleeping compartment?

Q. Do trains offer facilities for handicapped passengers?

Q. Will the train cars be air conditioned/heated?

Q. Can I choose a specific seat on a train when making my reservation?

Q. Where can I see the exchange and refund conditions of my train ticket?

Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

Q. How can I track the status of my refund?

Q. Can I use more than one credit card to pay for my booking?

Q. Where can I store my luggage on an overnight train?

Q. I misplaced the printout of my print at home e-ticket. What now?

Q. What’s the difference between a seat reservation and a train ticket?

Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

Q. Can I book group fares online?

Q. Should I buy my rail pass or train ticket before I leave for Europe?

Q. Are there ATMs on board?

Q. I'm looking to book a train on your site but I can't find it, why?

Q. Do you offer student, family and/or senior discounts?

Q. Why doesn’t my train ticket show my date or time of travel?

Q. What should I do if the train is late?

Q. How far in advance can I buy my train ticket?

Q. What happens if my train crosses an international border during the night?

Q. What is the benefit of buying passes through the group department versus the web?

Q. Can I exchange my train ticket after its date of departure?

Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

Q. How do I read my RENFE print at home e-ticket?

Q. How are sleeping compartments kept secure?

Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

Q. How can I ensure that my traveling party is seated together?

Q. Can I get the address and phone number for the train station?

Q. Is dinner and/or breakfast included with my reservation on an overnight train?

Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

Q. Can a reservation date on an overnight train be changed?

Q. What should I do if my train ticket is lost or stolen?

Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?