• Q. Can I choose a specific seat when booking a train ticket?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Is there WiFi onboard?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I open the train windows?

  • Q. How far in advance can I buy my train ticket?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do you offer maps of European train stations?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do I need to show my passport to board the train?

  • Q. Are European trains "child friendly"?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How are sleeping compartments kept secure?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What food and drink options are on board?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Where can I find more information about European train stations?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are there restrooms on the train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Is there a fee to take luggage on a train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Will the conductor take my passport?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I bring food and drinks on board?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What other types of services are available at the station?

  • Q. Are there shower facilities on board?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What should I do if the train is late?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. What do I do with my luggage?

  • Q. Do I need to tip the train staff?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. How much luggage can I take on the train?

Browse our FAQ


  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Who is eligible to buy a rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What is a Rail Pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What is a travel day on a rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Can I print my rail pass at the station?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

Browse our FAQ


  • Q. Are there discounts on train tickets?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I print my train ticket at the station?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Does my train ticket include a seat reservation?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How long are train tickets valid for?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Does your website display all trains operating for the route searched?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What is a Diabolo fee?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. How far in advance can I purchase a train ticket?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How do I book a train ticket on your site?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Are the fares offered on your website based on live availability?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Do you offer e-tickets?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. How can I find the cheapest train tickets?

  • Q. Can I get off the train and get back on later using my train ticket?

Browse our FAQ


  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How much luggage can I take on the train?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What if my shipment gets lost?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How can I track my shipment?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Will the conductor take my passport?

  • Q. How fast can I receive my travel documents?

  • Q. Do I need to show my passport to board the train?

  • Q. Do you ship to PO and APO boxes?

  • Q. Who should I contact with a question about a special offer?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. The promo code I have expired. What can I do?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. What is the 7:00 pm rule?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How do I get a promo code?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What fees does Rail Europe charge?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How do I use a promo code?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. My promo code is not working. What should I do?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How are sleeping compartments kept secure?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How can I request a brochure from your company?

  • Q. Are train tickets exchangeable and refundable?

  • Q. How can I track the status of my refund?

  • Q. What happens if my train crosses an international border during the night?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

Browse our FAQ


  • Q. Can I change seats after the train departs?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What do I do with my luggage?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I get the address and phone number for the train station?

  • Q. What other types of services are available at the station?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Where can I find more information about European train stations?

  • Q. How can I check to see if food is served on a particular train?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I bring my pet on board?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I bring food and drinks on board?

  • Q. Is there WiFi onboard?

  • Q. Can I print my train ticket at the station?

  • Q. Do you offer maps of European train stations?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. How early should I arrive at the train station?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there restrooms on the train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to tip the train staff?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is there a fee to take luggage on a train?

  • Q. What food and drink options are on board?

  • Q. How do I connect between train stations in the same city?

  • Q. What language is spoken at the train station and on the train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are there shower facilities on board?

  • Q. I missed my train. What should I do?

  • Q. How much luggage can I take on the train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How do I contact you while I’m in Europe?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Can I bring my bike on board?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How do I find my train?

  • Q. Can I open the train windows?

Browse our FAQ


  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Do you offer e-tickets?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Why are e tickets not available for certain trips?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

Browse our FAQ


  • Q. Do you offer discounts on tickets for groups?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I book group fares online?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What constitutes a group?

Browse our FAQ


  • Q. Where do I find my booking number?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. If I register on your site, will I start receiving spam?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What does the “Login with Facebook” button do?

  • Q. How do I create a Rail Europe account?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What credit cards does Rail Europe accept online?

  • Q. My credit card has been declined. What should I do next?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. How do I change my login or password?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.