• Q. Are there facilities on board for disabled travellers?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there restrooms on the train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What do I do with my luggage?

  • Q. Do I need to show my passport to board the train?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Does your website display all trains operating for the route searched?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How much luggage can I take on an overnight train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What other types of services are available at the station?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. What should I do if the train is late?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I open the train windows?

  • Q. Can I bring food and drinks on board?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do you offer maps of European train stations?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are European trains "child friendly"?

  • Q. Is there WiFi onboard?

  • Q. Do I need to tip the train staff?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Are there shower facilities on board?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Where can I find more information about European train stations?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Will the conductor take my passport?

  • Q. Is there a fee to take luggage on a train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How much luggage can I take on the train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What food and drink options are on board?

Browse our FAQ


  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Who is eligible to buy a rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What is a Rail Pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Can I print my rail pass at the station?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What is a travel day on a rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Are there discounts available for rail passes?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. How far in advance can I buy my rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What is the "validity period" of a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

Browse our FAQ


  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. How do I book a train ticket on your site?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How can I find the cheapest train tickets?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Are there discounts on train tickets?

  • Q. How can I book an itinerary with multiple cities?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. How far in advance can I buy my train ticket?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What is a Diabolo fee?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can I print my train ticket at the station?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Does my train ticket include a seat reservation?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Do you offer e-tickets?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How long are train tickets valid for?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Do I need to buy a train ticket for children or infants?

Browse our FAQ


  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How do I get a promo code?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What is the 7:00 pm rule?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. The promo code I have expired. What can I do?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Who should I contact with a question about a special offer?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. What fees does Rail Europe charge?

  • Q. How much luggage can I take on the train?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How fast can I receive my travel documents?

  • Q. My promo code is not working. What should I do?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do I need to show my passport to board the train?

  • Q. How do I use a promo code?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do you ship to PO and APO boxes?

  • Q. How are sleeping compartments kept secure?

  • Q. How can I request a brochure from your company?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What if my shipment gets lost?

  • Q. Will the conductor take my passport?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I track my shipment?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How can I track the status of my refund?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

Browse our FAQ


  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Are there restrooms on the train?

  • Q. I missed my train. What should I do?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Can I change seats after the train departs?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Do you offer maps of European train stations?

  • Q. What food and drink options are on board?

  • Q. What other types of services are available at the station?

  • Q. Can I bring my pet on board?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. How do I find my train?

  • Q. How much luggage can I take on the train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I open the train windows?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Do I need to tip the train staff?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Is there WiFi onboard?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How early should I arrive at the train station?

  • Q. Can I get the address and phone number for the train station?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are there shower facilities on board?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How do I contact you while I’m in Europe?

  • Q. How do I connect between train stations in the same city?

  • Q. Where can I find more information about European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What do I do with my luggage?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How much luggage can I take on an overnight train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I bring food and drinks on board?

  • Q. Can I print my train ticket at the station?

  • Q. What language is spoken at the train station and on the train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I bring my bike on board?

Browse our FAQ


  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Why are e tickets not available for certain trips?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. Do you offer e-tickets?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

Browse our FAQ


  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I book group fares online?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQ


  • Q. What credit cards does Rail Europe accept online?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How do I change my login or password?

  • Q. Where do I find my booking number?

  • Q. How do I create a Rail Europe account?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.