Italian trains: Intercity

• Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  A. If the wrong date is written in the travel calendar box, you will need to enter the correct date in the next travel calendar box. Unfortunately, once the date has been entered in the travel calendar box, it cannot be corrected and there’s no way to recover that travel day on the rail pass. Be very careful when filling out the date on your rail pass as mistakes cannot be corrected. An altered travel date could be viewed as an attempt of fraud and could lead to fines or other penalties.

• Q. I want to refund my rail pass. How do I proceed?

  A. If you have an unused, unvalidated rail pass that you would like to submit for a refund, please visit our Cancellation and Refunds page. Be sure to review the refund and exchange policies for your rail pass prior to purchase so you are aware of any penalties or return fees.

  When you are ready to mail your rail pass to us for a refund, it is strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

• Q. How can I ensure that my traveling party is seated together?

  A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.

  Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.

  If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

• Q. Do I need to do anything to my train ticket before boarding the train?

  A. If you purchased and received a paper train ticket in the mail, there is nothing further you need to do.

  If you purchased a print at home e-ticket, be sure to print your ticket before you leave home and keep your train ticket safe and secure. For Italo tickets, just print your Rail Europe email confirmation which includes your unique e-ticket confirmation code(s). This e-ticket confirmation code along with your photo i.d. will be checked when on the Italo train.

  If you purchased a print at the station e-ticket, you’ll need to visit a self-service kiosk to print your train ticket (remember, you’ll need the e-ticket confirmation code included on your invoice). When retrieving your e-ticket in France at an SNCF kiosk or in Italy at a Trenitalia kiosk, you will need to “stamp your ticket” (composter votre ticket as French say) prior to boarding the train. Should you have any problems, just ask the conductor of the train to do it for you when you board the train.

• Q. How do I use a promo code?

  A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.

• Q. Where do I my send train tickets and/or rail passes for refund?

  A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.

  Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.

• Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.

  Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.

  No other print at home e-tickets can be re-issued at the station.

• Q. How far in advance can I purchase a train ticket?

  A. Train tickets can be purchased in a booking horizon of 30 to 180 days in advance of a journey. This booking horizon depends on the route and each rail carrier’s policy.

  In order to take advantage of the best prices and availability, always book as far in advance as possible. It’s particularly important to book early during peak travel seasons to ensure you can travel on the date you wish.

  Please note – when planning a journey you can always enter a date within 30 days of today to view general travel times and ticket fares.

  Booking horizon by country (in advance of the date of travel):*

  Austria - 90 days
  Balkans - 60 days
  Benelux (International) - 90 days
  Croatia/Slovenia (International) - 90 days
  Czech Republic (International) - 60 days
  Denmark - 60 days
  Finland - 60 days
  France - 90 days
  Germany - 180 days
  Great Britain - 75 days
  Hungary (International) - 90 days
  Italy - 120 days
  Montenegro/Serbia - 90 days
  Norway - 90 days
  Spain - 60 days
  Sweden - 180 days
  Switzerland - 90 days
  Poland (Domestic) - 30 days
  Poland (International) - 60 days
  Romania (Domestic) - 30 days
  Romania (International) - 90 days
  Russia - 45 days

  Booking horizons for the major train lines or carriers (in advance of the date of travel):*

  Allegro - 60 days
  ATOC Britain - 90 days
  Berlin-Warsaw Express - 60 days
  DB - 180 days
  Eurostar - 180 days
  France-Freiburg (Breisgau)TGV - 90 days
  France-Germany High Speed - 90 days
  France-Italy TGV - 90 days
  France - Russia - 60 days
  France-Spain High Speed - 119 days
  Germany-Italy Day - 120 days
  Hungarian Trains - 90 days
  ICE - 180 days
  Lusitania - 60 days
  Lyria - 90 days
  NTV Italo - 120 days
  RENFE - 60 days
  Romanian Night Trains - 90 days
  Thalys - 90 days
  Thello Night - 120 days
  Tolstoy - 60 days
  Trenitalia (Domestic) - 120 days
  Trenitalia (International) - 120 days

  *Subject to change.

• Q. Is there a fee to take luggage on a train?

  A. In general, there are no luggage fees when traveling by train, however, some rail carriers do restrict the amount of luggage a traveller is allowed to bring, and any additional luggage may be subject to local fees.

  On Eurostar, you’re permitted to carry two large bags and one small piece of hand luggage. If you have more than this, an additional fee may be required locally.

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