Slovakian trains

• Q. What is the 7:00 pm rule?

  A. Overnight train journeys departing after 7:00pm and arriving after 4:00am without any change of train will count as one travel day. The date of arrival should be recorded on your rail pass.

  Overnight train journeys departing after 7:00pm that arrive or involve a connection between midnight - 4am count as two travel days on your rail pass.

• Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  A. Unfortunately, print at station e-tickets may only be printed once from the kiosk. In the event of a lost ticket, go to a ticket counter and ask if they can reprint it. If they are unable to, a new train ticket will have to be purchased.

  If you purchased the Rail Protection Plan™, you may be eligible for compensation.

• Q. Who is eligible to buy a rail pass?

  A. Rail passes are available to anyone except residents of Europe, the United Kingdom, Morocco, Turkey or any of the countries of the former Soviet Union. If you’re a resident of these countries we can’t sell you our rail passes, but there are other similar options available to you such as the InterRail pass.

• Q. Do you offer maps of European train stations?

  A. We do offer links to Google Maps for many European train stations. At this time we do not have specific layouts of any train station interiors in Europe.

• Q. What do I do with my luggage?

  A. Once on board you’ll need to find a place to put your bag(s). Small and medium sized bags typically fit on racks located above the seats. Larger suitcases and items can be stored in racks found near the train door entrance.

  In addition, you’re responsible for your luggage. The railways assume no responsibility in case of loss or theft of baggage carried on board.

  If you’re traveling on Eurostar, Thalys or a TGV, you’re limited to two large items per traveller (maximum 85cm in any one dimension), plus one small item of hand luggage. On most high speed trains there’s room for luggage above the seats and for larger items at the end of each coach.

  Be advised that when traveling on Eurostar, Thalys or any French train, you must properly label your bag(s) with your first and last name. In general, it is a good idea to keep luggage tags on your baggage for easy identification.

• Q. What is a Diabolo fee?

  A. The Diabolo fee is a supplement for utilizing the trains in and out of the Brussels Airport Station in Belgium. This nominal fee can be paid at the station or on board the train.

• Q. Can I get off the train and get back on later using my train ticket?

  A. In most cases, this is not possible. Train tickets that include a reservation are only valid for a single ride on the train for which the reservation was issued. While stepping off the train is possible if the train makes intermediary stops, you wouldn’t be allowed to resume your trip by boarding another train with the same ticket. Your train ticket is only valid on the train printed on it.

  Open train tickets may be the exception. They can allow you to hop off and back on another train on a given route to continue your itinerary, as long as that new train doesn’t require or offer reservations. Special conditions do apply for breaks on regional trains, so it’s a good idea to confirm locally.

  If you’re traveling with an open ticket and a reservation for your original train, you forfeit that reservation for the remaining part of your journey when you hop off. You may hop back on another train that doesn’t require a reservation, but you’d essentially be traveling with an open train ticket only and not have a reserved seat. Again, special conditions do apply for breaks on regional trains, so it is a good idea to confirm locally.

• Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  A. Although this is not typical, you may occasionally find some discrepancies between the train schedules shown on our website and the ones listed on a rail carrier’s website. This is generally due to the fact that the rail carrier has not yet made available its complete schedule range in the European train schedule database we use to populate our booking engine.

  We continuously work with individual European railroads to establish partnerships that ensure our direct access to all inventories in order to provide you with the fullest range of travel options.

• Q. Do you offer discounts on tickets for groups?

  A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.

• Q. I want to refund my rail pass. How do I proceed?

  A. If you have an unused, unvalidated rail pass that you would like to submit for a refund, please visit our Cancellation and Refunds page. Be sure to review the refund and exchange policies for your rail pass prior to purchase so you are aware of any penalties or return fees.

  When you are ready to mail your rail pass to us for a refund, it is strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

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