TER

• Q. Are there luggage handling services at the station for groups?

  A. Yes, luggage handling is offered at select train stations in Europe. Please contact our group department for more details.

• Q. Who should I contact with a question about a special offer?

  A. Questions about special offers may be submitted to us by filling in our Contact Form on this website. We will respond within 24-48 hours.

• Q. Do you offer maps of European train stations?

  A. We do offer links to Google Maps for many European train stations. At this time we do not have specific layouts of any train station interiors in Europe.

• Q. If I register on your site, will I start receiving spam?

  A. Rail Europe will never spam you! Upon registering, you will only receive booking and/or account related messages, as well as occasional promotion information email from Rail Europe. If you chose to subscribe to our newsletter, you can expect to receive this publication as well (typically twice a month). Of course, you have the option to unsubscribe to at any time by clicking the unsubscribe link found at the bottom of the newsletter.

• Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  A. A flexi pass is valid for a specific number of travel days to be used within the overall validity period of that rail pass. For example, 15 days of unlimited train travel to be used within a 2-month period. With this kind of rail pass, you can pick and choose any days (they don’t have to be consecutive) to travel within the rail pass’ validity period.

  Continuous (or consecutive) rail passes such as the Eurail Global Pass, are valid for unlimited train travel during the whole duration of the pass’ validity period. In other words, with a 15-day Eurail Global Pass, you can travel for 15 consecutive days by train. Even if you don’t take the train each and every day, those days will be considered used

• Q. What is a Diabolo fee?

  A. The Diabolo fee is a supplement for utilizing the trains in and out of the Brussels Airport Station in Belgium. This nominal fee can be paid at the station or on board the train.

• Q. The promo code I have expired. What can I do?

  A. We’re sorry, but once a promo code has expired, it’s unusable. You will need to proceed without the promo code to complete your booking.

• Q. I made a mistake when I ordered my rail pass. How can I correct it?

  A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. If you catch the mistake and call us right away - prior to your rail pass being printed, we may be able to modify it for you. If you bought the Rail Protection Plan™ when you ordered your rail pass, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim.

• Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  A. Your print at home e-ticket will be forwarded to you as one of three methods:

  • A PDF included as a link on your Rail Europe booking confirmation email
  • A unique 6 character e-ticket confirmation code that, along with a photo i.d., is checked when on the train
  • Sent via a separate email, in addition to your Rail Europe booking confirmation email, forwarded to you after purchase

  Your Rail Europe booking confirmation will clearly indicate which type of print at home e-ticket is affiliated with the train ticket(s) you have purchased.

  If you were signed into your account when you booked your print at home e-ticket, you can also find all PDF links in the booking history located in your dashboard, as well as the itinerary tab of our iPhone app or mobile site.

  All print at home e-tickets must be printed before arriving at the train station.

• Q. What food and drink options are on board?

  A. If the train you’re traveling on offers a bar-buffet car, you’re free to walk in, sit down and eat. Or as soon as the restaurant car opens, make a reservation for any time of day.
  On many long distance trains there may be an attendant with a snack cart who travels from car to car.

  Bar-buffet cars are a unique part of the train experience, where the quality of the food and wine can rival that of a gourmet restaurant. With the exception of Eurostar, special meal requests are not available. But typically, regular menu options are plentiful and usually cater to most taste buds or dietary restrictions.

  If you travel with a Premier Class ticket, food and drinks are included and served at your seat or in the bar-buffet car.

  On local trains there’s usually no catering. However, you are welcome to bring your own food and drinks on board. Please make sure to follow the local law when considering taking alcoholic drinks on board any train.

Browse our FAQ

0 10 20 30 40 50 60 70 80 ...